Marcia Singletary
Jacksonville,FL
Summary
Motivated and compassionate senior nursing student with a strong foundation in clinical care and a proven record of professional excellence. 11-year U.S. Navy veteran with extensive experience in IT operations, team leadership, and crisis management. Currently pursuing a BSN with hands-on training in Med-Surg, and Pediatrics. CPR/BLS certified and seeking a Nurse Externship to further develop clinical skills and contribute to exceptional patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technician
Southeast Regional Maintenance Center
Mayport, Florida
03.2018 - 03.2023
- Maintains GEOINT/SIGINT operations utilizing virtualized and cloud-based technologies in an Open Architecture environment.
- 24x7 support of Full Motion Video, U-2, and Global Hawk mission operations.
- Uses dedicated ground control systems to monitor sensor and ground health and status and quickly resolve issues as they occur.
- Actively monitors and troubleshoots system issues and participate in logistics and incident reporting during problem resolution.
- Participates in integration activities by working closely with the customer, in-plant engineering and other Original Equipment Manufacturers (OEMs) when new capabilities are fielded.
- Works as part of a company agnostic team across the AF DCGS enterprise, understand the company goals and customer requirements while working well with other team members in the local area.
Network Systems and Security Administrator
United States Navy
Suitland, Maryland
11.2016 - 03.2018
- Maintained and administered RHEL, Windows, and Solaris computer networks and environments, including computer hardware, software and applications.
- Applied cyber security patches to fix immediate IA vulnerabilities across multiple servers and workstation that would have resulted in system unavailability for all users.
- Diagnosed and troubleshot UNIX and Windows processing problems and applied solutions to increase company efficiency.
- Trained junior members of IT team regarding networking, cyber security, and troubleshooting of servers and UNIX-based applications.
- Created detailed trouble ticketing system, which led to a streamlined process for creating and completing tickets.
- Led 4 technicians through 8 exercises and conducted 100+ trouble tickets, managed multiple systems and oversaw 2 system upgrades, implemented weekly system maintenance, efforts resulted in multiple nominations.
- Managed firewall configurations and maintained up-to-date rulesets to protect sensitive data from external threats.
Information Technician
HELMARSTRIKERON
Jacksonville, FL
07.2012 - 01.2016
- Managed the information assurance initiative, created 200+ user accounts, provided training for the entire command, and completed 450+ network and computer-related trouble calls to ensure critical computer network availability.
- Inventoried computers, printers, and peripheral items ensured optimal performance of 3 servers and 580 workstations with minimal network interruption resulting in reliable connectivity and an efficient network.
- Monitored 150 command assets for 248 personnel, maintained the cyber awareness and PII training initiatives that provided a combat-ready aircraft and aircrew, tirelessly troubleshot 400+ networks and computer calls.
Education
Bachelor of Science - Nursing
Chamberlain University College of Nursing
Jacksonville, Florida05.2026
Skills
- Network Protocols
- Security Architecture
- Microsoft Office Suite
- Documentation and Control
- Training and Development
- Process Improvement
- Team Oriented Leader
- Technical Support
- Strategic Planning
- Microsoft Office Suite 365
- Solaris 10
- Red Hat 7
- VMware
- VSphere
- Cisco Routing
- Linux Operating Systems
- Microsoft Windows
- Android
- MacOS
Certification
- Basic Life Support (BLS) – CPR Certified, American Heart Association, 03/27
- CompTIA Security+
- CCNA Routing & Switching
Timeline
Information Technician
Southeast Regional Maintenance Center
03.2018 - 03.2023
Network Systems and Security Administrator
United States Navy
11.2016 - 03.2018
Information Technician
HELMARSTRIKERON
07.2012 - 01.2016
Bachelor of Science - Nursing
Chamberlain University College of Nursing
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