Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Marcia Skeens

Galloway,OH

Summary

  • Dynamic Team Lead at Walmart with a proven track record in enhancing operational efficiency and customer service. Skilled in coaching and mentoring, I developed training programs that improved staff performance. Adept at process improvement, I implemented workflow enhancements that reduced downtime and fostered a culture of excellence.

Work History

Team Lead

Walmart
  • Led team to achieve operational efficiency and enhance customer service standards.
  • Developed training programs to improve staff performance and knowledge retention.
  • Coordinated inventory management processes, ensuring stock accuracy and availability.
  • Implemented workflow improvements that streamlined daily operations and reduced downtime.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in recruitment to build team of top performers.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Driver

Pars
2016 - 2024
  • Operated various vehicles to ensure timely deliveries and pickups.
  • Maintained accurate logs of mileage, fuel usage, and delivery schedules.
  • Adhered to safety protocols while driving in diverse weather conditions.
  • Conducted routine vehicle inspections to ensure optimal performance and safety.
  • Demonstrated adaptability by navigating changing traffic patterns and road conditions.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Education

High School Diploma - Business Administration

Marysville
Marysville, OH
05.1980

Skills

Attention to detail

Conflict resolution

Customer focus

Coaching and mentoring

Performance monitoring

Performance improvement

Workplace safety

Process improvement

Key performance indicators

Relationship building

Employee training

Additional Information

As an overnight team lead. I have managed the whole store by my self at times. I am qualified todo many different departments at once.

Timeline

Team Lead

Walmart

Driver

Pars
2016 - 2024

High School Diploma - Business Administration

Marysville
Marcia Skeens