Marcia Wallace
1 Naples Lane, Mount Laurel,NJ
Summary
Strategic operations executive with enterprise-level experience overseeing complex, regulated portfolios in healthcare and government environments. Proven track record advancing institutional strategy through operational excellence, compliance integrity, and workforce development.
Overview
12
12
years of professional experience
Work History
Director of Small Business Operations
Commonwealth of Pennsylvania
07.2025 - Current
- Designed and implemented standardized processes to improve operational transparency, ensuring compliance and consistency across the enterprise.
- Implemented procurement strategies to enhance diverse supplier engagement, resulting in increased spend from 4.8% to 23.9% over four years.
- Created and applied standardized processes to improve compliance consistency and operational transparency across various departments.
- Directed initiatives to enhance vendor relationships, reducing onboarding constraints and facilitating smoother business operations.
- Oversaw financial management, risk evaluation, and performance monitoring of initiatives to enhance operational efficiency in a complex healthcare setting.
Supplier Diversity Program Manager
Children’s Hospital of Philadelphia (CHOP)
08.2021 - 07.2025
- Facilitated partnerships with senior leaders and departments to advance institutional priorities within a complex healthcare and research framework.
- Designed and implemented standardized processes to improve operational transparency, ensuring compliance and consistency across the enterprise.
- Implemented procurement strategies to enhance diverse supplier engagement, resulting in increased spend from 4.8% to 23.9% over four years.
- Created and applied standardized processes to improve compliance consistency and operational transparency across various departments.
- Directed initiatives to enhance vendor relationships, reduced onboarding constraints and created smoother business operations with CHOP.
- Facilitated communication between senior leadership and cross-functional governance groups to influence policy systems and align operational priorities.
- Oversaw financial management, risk evaluation, and performance monitoring of initiatives to enhance operational efficiency in a complex healthcare setting.
Strategic Sourcing Manager | Chair, BIPOC Employee Resource Group
Otis Elevator
07.2014 - 04.2021
- Optimized management of sourcing portfolios, contributing to $600k in annual savings and a 5% increase in operational productivity.
- Conducted comprehensive assessments of financial and operational portfolios to identify trends, risks, and performance metrics, enhancing compliance and cost control efforts.
- Implemented process standardization and governance strategies alongside senior leaders, focusing on risk reduction and operational savings.
- Evaluated and monitored supplier performance and compliance, reducing operational and financial risks associated with 500 vendors and 100 contracts.
- Developed and implemented workforce engagement and inclusion strategies by directing BIPOC employee resource group, advising leadership on best practices for 300 employees.
Sourcing Leader
Pratt & Whitney
01.2014 - 07.2017
- Oversaw portfolio performance, data integrity, and reporting across cross-functional teams to support operational excellence and executive decision-making.
- Developed and implemented process improvements that reduced delivery and performance risk by 25%, strengthening operational reliability.
- Partnered with academic institutions to support talent pipeline development and workforce sustainability.
Education
Master of Science - Operations Management
Rensselaer Polytechnic Institute
Troy, New York, NY06.2007
Master of Science - Human Resources Management
Rensselaer Polytechnic Institute
Troy, New York, NY06.2005
Bachelor of Arts - Political Science
University of Connecticut
Storrs, CT05.1997
Skills
Strategic Leadership & Enterprise Partnership
Research / Regulatory Compliance
Portfolio Oversight & Risk Management
Financial Stewardship & Budget Oversight
Process Standardization & Operational Excellence
Executive Communication & Governance
OPTIONAL (BUT STRONGLY RECOMMENDED) ADD-ON SECTION
- Regulatory & Governance Expertise
- Enterprise Compliance Oversight
- Audit Readiness & Documentation Management
- Policy Interpretation & Implementation
- Institutional Governance Participation
Timeline
Director of Small Business Operations
Commonwealth of Pennsylvania
07.2025 - Current
Supplier Diversity Program Manager
Children’s Hospital of Philadelphia (CHOP)
08.2021 - 07.2025
Strategic Sourcing Manager | Chair, BIPOC Employee Resource Group
Otis Elevator
07.2014 - 04.2021
Sourcing Leader
Pratt & Whitney
01.2014 - 07.2017
Master of Science - Operations Management
Rensselaer Polytechnic Institute
Master of Science - Human Resources Management
Rensselaer Polytechnic Institute
Bachelor of Arts - Political Science
University of Connecticut