Marcia Wiggers

CEO Administrator

Interviewing potential employees

Training staff

Helping with the daily task of running a grooming and boarding facility

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• Greeted each patient pleasantly and provided desk sheet for sign-in.
• Prepared claim forms for dental insurance.
• Documented patients' dental health information, medical history and vital signs.
• Greeted over 40 patients per day.
• Booked appointments for patients using Eaglesoft
• Helped patients complete necessary medical forms and documentation
• Scheduled, rescheduled and cancelled appointments for dental patients
• Conducted communications and transactions with patients and visitors to foster positive experience
• Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information

• Verified insurance coverage and obtained pre-authorizations.
• Checked patients in and out and collected payments.
• Educated patients about surgeries and provided treatment plan documentation.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Scheduled procedures, surgeries and doctor appointments for average of 35 patients per daily
• Processed and approved all scheduling changes to executive calendars by using Dentrix software

• Treatment planned patients for dentist schedule.
• Accurately entered procedure codes,diagnosis codes and patient information into billing software.
• Consistently ensured proper coding,sequencing of diagnoses and procedures.
• Coordinated appointment schedules for both dentist and hygiene.
• Politely answered phones and scheduled or confirmed office appointments and surgeries.
• Increased overall revenue of dental office by achieving production goals set forth by corporate office.
• Explained treatment choices to patients and helped determine best options.
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