Marcia Lett
South Holland,IL
Summary
Skilled Patient Access Representative with knowledge in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, writing, customer service and multitasking skills in fast paced environments. Ability to identify goals, priorities and problems in order to resolve issues in the initial stages.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
St Margaret Hospital
08.2019 - 11.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Access Representative
Jackson Park Hospital
11.2015 - 06.2019
- Made calls to verify insurance and registered patients
- Receptionist duties and greeting patients
- Billed for EKGs, Echocardiograms, ER visits, OB Gyne Triage visits, and inpatient and outpatient visits
- Processed payments affiliated with Medicare, Medicaid
- Consistently collected $250,000-$300,000 each exceeding hospital's goal
- Completed and balanced spreadsheet for daily bank transactions
- Performed weekly completion of unbilled accounts
- Established financial data compilation for end of month closings
- Processed charity tax write-offs for hospital
Cashier/Sales Associate
Sports Authority
02.2012 - 12.2016
- Performed cashier duties and cashed out registers at end of day
- Assisted customers by answering questions, placing special orders and assisting with merchandise decisions
- Visual merchandising
- Ordered new merchandise
Call Center Customer Service Representative
The Wallinger Medical Group
01.2012 - 09.2015
- Took 75+ calls per day
- Scheduled medical appointments, lab work, same day surgeries
- Maintained patient waitlist for cancellations and those wanting appointments sooner
- Verified insurance
- Imported medical records from referring providers
- Accepted phone payments and explained bills
Patient Relations/Front Desk Coordinator
Infinity Smile Dental Center
08.1998 - 12.2011
- Coordinated all aspects of patient relations and front desk functions
- Scheduled appointments, arranged follow-up appointments and placed reminder calls
- Directed patient flow to minimize wait time
- Verified insurance information was current and accurate
- Provided clear explanations of benefits, copays and dental treatment plans to patients
- Corresponded daily with insurance companies regarding EOBs to ensure prompt and correct payment
- Competent in electronic billing, collections and claims submissions
- Dental coding and Softdent software
- Exceeded monthly collection goal
- Investigated past due invoices and minimized number of unpaid accounts
- Assisted dentist when necessary
Education
Bachelor of Arts -
Saint Xavier University
Chicago, ILSkills
- Call Center Experience – inbound and outbound
- Experienced in registration, verifying insurance and insurance benefits, productive scheduling,
- Billing, collections and claims functions in medical and dental office
- Excellent customer service skills
- Cash handling experience as well as all other forms of payment
- Retail Sales Experience
- Data entry experience
- Microsoft Office
Timeline
Patient Access Representative
St Margaret Hospital
08.2019 - 11.2022
Patient Access Representative
Jackson Park Hospital
11.2015 - 06.2019
Cashier/Sales Associate
Sports Authority
02.2012 - 12.2016
Call Center Customer Service Representative
The Wallinger Medical Group
01.2012 - 09.2015
Patient Relations/Front Desk Coordinator
Infinity Smile Dental Center
08.1998 - 12.2011
Bachelor of Arts -
Saint Xavier University
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