Marciana Garcia

Create and update documents used by associates to follow policy and processes within the billing systems.

Work with management to validate changes and updates to all documents quarterly and annually.

Trained new employees on systems and processes.

Request access to systems and learning modules for new hires.

• Support the billing offices and front desk staff with system issues
• Implement training for clinic managers and all other caregivers
• Coordinate and present education on system updates, new training procedures in support meetings
• Support the front desk and clinic staff during iCentra Go Lives
• Team Lead: Research issues and processes for the front desk and billing offices to be a better resource and coach for my team
• Liaise and resolve issues within the AR support team and other teams.

• Charge, correct and follow up on accounts that had been audited
• Assist with updating and correcting the team manual
• Team Lead: Audit accounts for procedure and policy accuracy
• Collaborate with manager to review team members and implement training for each member according to their needs
• Train new team member on procedures and policies
• Approve refunds in AS400.

• Follow up on accounts with all different insurances and with the patient to ensure claims were processed and paid correctly in a timely manner
• Manual charge entry in Centricity Business