Marcie Delia
Columbus,Ohio
Summary
Effective Human Resources Leader with 20 years of experience in financial services. Proven expertise in coaching and development, enhancing operational efficiency, and building strong relationships. Adept at navigating complex organizations and implementing solutions that address both immediate and long-term needs. Committed to fostering inclusive and high-performing teams.
Overview
21
21
years of professional experience
Work History
Recruiting Lead - Vice President – Firmwide Operations
JPMorganChase
10.2021 - Current
- Led a global team in the US and Philippines to complete a record number of hires in challenging markets
- Managed recruiting for newly acquired clients and businesses, helping them understand and adopt JPMC’s culture, values, and operational processes
- Partnered with CIB Operations leaders to address hiring challenges, implement strategic process improvements, and drive business outcomes through effective talent solutions
- Expanded diversity hiring initiatives, including LGBTQ+ programs, and co-developed recruiter training modules integrating AI (LLM Suite)
- Supported performance management and career development by coaching team members, facilitating feedback processes, promoting employees and encouraging internal mobility
Sr. Recruiting Associate – Chase Wealth Management & CIB Operations
JPMorganChase
09.2018 - 10.2021
- Provided operations teams with superior client service for specialty recruiting, managing multiple buildouts
- Educated hiring managers on the hiring process and systems, DOI, controls, and reporting
- Restructured job roles and salaries for career progression in collaboration with business and HR
- Partnered with HR Ops team to develop a Tier 2 screening program for high-volume hiring
Project Manager - Chase Wealth Management
JPMorganChase
11.2016 - 09.2018
- Managed broad business issues and action plans addressing control breaks, regulatory changes, and operational challenges impacting CWM advisors and customers
- Validated emerging issues to dimension impacts, determine issue severity, and design formal solutions
Strategic Business Analyst II - Chase Wealth Management Controls
JPMorganChase
08.2015 - 11.2016
- Conducted audit readiness reviews and testing for CWM Operations processes
- Identified and escalated control breaks, inconsistencies, and areas of concern
- Managed weekly action plan updates and issue management reporting for over 30 CWM action plans
Risk Analyst II - Mortgage QA/Credit Risk Reporting
JPMorganChase
06.2012 - 08.2015
- Produced and distributed 5+ executive summary reports of audit activity per month
- Sampled data, set up quality assurance audits, and assigned audits to loan review analysts
Investor Reporting Operations Analyst - Mortgage Servicing
JPMorganChase
08.2009 - 05.2012
- Contributed to a 73% decrease in monthly reporting exceptions (2010-2011)
- Prepared monthly technical investor reconciliations for 3,500+ loans
- Resolved complex mortgage servicing issues
- Funded custodial accounts and directed remittances to the Investor, averaging $4.9 million per month
Investment Operations Analyst
Nationwide Insurance
04.2006 - 08.2009
- Ensured timely processing and settlement of multi-million dollar fixed income trades
- Imported high volumes of equity transactions from outside asset managers into accounting database—troubleshooting, documenting, and resolving all errors
- Completed a Surge Role with the Chief Economist assisting with micro and macroeconomic research and forecasting
Compliance Technician
Nationwide Insurance
06.2005 - 04.2006
- Assisted supervisory managers in FINRA suitability review; worked with Investment Advisors to obtain outstanding compliance documentation
- Managed liabilities by monitoring securities-related employee email; obtained FINRA Series 6 and 26 licenses
Education
Bachelor of Arts - Economics
Ohio Wesleyan University
Delaware, OHSkills
- Operations Management
- Leadership and Teamwork
- Effective Communication
- Recruiting & Talent Development
- Controls & Reporting
- Oracle HCM
Timeline
Recruiting Lead - Vice President – Firmwide Operations
JPMorganChase
10.2021 - Current
Sr. Recruiting Associate – Chase Wealth Management & CIB Operations
JPMorganChase
09.2018 - 10.2021
Project Manager - Chase Wealth Management
JPMorganChase
11.2016 - 09.2018
Strategic Business Analyst II - Chase Wealth Management Controls
JPMorganChase
08.2015 - 11.2016
Risk Analyst II - Mortgage QA/Credit Risk Reporting
JPMorganChase
06.2012 - 08.2015
Investor Reporting Operations Analyst - Mortgage Servicing
JPMorganChase
08.2009 - 05.2012
Investment Operations Analyst
Nationwide Insurance
04.2006 - 08.2009
Compliance Technician
Nationwide Insurance
06.2005 - 04.2006
Bachelor of Arts - Economics
Ohio Wesleyan University