Marcie Hansen
Lansing,MI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Wellness Institute Of Michigan
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
New Patient Referral Coordinator
Lansing Neurosurgery
11.2019 - 05.2021
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Scheduled appointments with specialists on behalf of clients.
HCR Float/ Dining Service Worker
Michigan State Universtiy
08.2017 - 11.2019
- Demonstrated understanding of menu items and ingredients.
- Advised guests on combinations of food and drinks and accommodated reasonable requests and preferences.
- Created positive first impressions to build loyalty in return guests.
- Communicated with back-of-house staff to deliver orders correctly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Chart Review Specialist
Inovalon, Inc
01.2015 - 12.2017
- Collected and analyzed Medical records information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
- Worked alongside global business leader to deploy new training strategies.
- Completed Medical Record request
Education
No Degree - Medical /General Business
Delta College
Bay City, MIHigh School Diploma -
Bay City Western High Scholl
Auburn, MICertificate - Medical Billing And Coding
Saginaw Valley State University
Bay City, MICertificate - Medical Billing And Coding
Career Quest Learning Center
Lansing, MISkills
- Front Desk Operations
- Multi-Line Telephone Systems
- Manage Files/EMR
- Data Imports
- Accounting and Billing Software
- Patient Referral and Coordination
- Scheduling
- Registration Services
- Customer Assistance
- Scheduling Appointments
Timeline
Front Desk Receptionist
Wellness Institute Of Michigan
05.2021 - Current
New Patient Referral Coordinator
Lansing Neurosurgery
11.2019 - 05.2021
HCR Float/ Dining Service Worker
Michigan State Universtiy
08.2017 - 11.2019
Chart Review Specialist
Inovalon, Inc
01.2015 - 12.2017
No Degree - Medical /General Business
Delta College
High School Diploma -
Bay City Western High Scholl
Certificate - Medical Billing And Coding
Saginaw Valley State University
Certificate - Medical Billing And Coding
Career Quest Learning Center
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