Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

MARCIE KAPLANI

Summary

Very dedicated, responsible and resourceful individual.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Baxter's Cafe - Metro City Church
09.2023 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

BUSINESS OFFICE ASSOCIATE

Kaplani Insurance Agency
01.2016 - 08.2023
  • Scheduled Appointments, maintained calendars for personnel
  • Supported staff by performing data entry and completing administrative duties
  • Interacted with clients to resolve issues or answer questions regarding services rendered by the company
  • Updated account information in company databases.

CUSTOMER SERVICE AGENT

Farmers Insurance Agency
03.2018 - 01.2023
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Identified and assessed customers need to achieve satisfaction
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Built trust by understanding the unique needs of customers and resolving those needs effectively and efficiently
  • Researched and studied the market to stay aware of competitive solutions.

ADMINISTRATOR

The Actors Loft
04.2008 - 12.2017
  • Managed detailed filing system for organizing client records
  • Answered phone calls and emails from clients to address questions, complaints, and needs
  • Greeted visitors and directed them to appropriate locations or departments
  • Created and maintained a database of customer accounts.

Education

HIGH SCHOOL DIPLOMA -

Riverview High School
Riverview, MI

Henry Ford Community College
Dearborn, MI

Skills

  • Cash Reconciliation
  • Business Administration
  • Department Support
  • Office Support Staff
  • Office Supplies and Inventory
  • Customer Care

Volunteer Experience

  • RESTAURANT TEAM MEMBER, Baxter’s Cafe/Metro City Church, Riverview, MI, 02/2022, Current, Prepare and serve food for customers, Process payments and complete register transactions accurately, Use good communication skills to reduce guest dissatisfaction
  • OFFICE ASSISTANT, Zion Church, Troy, MI, 02/2017, 06/2018, Assisted with preparation of presentations, Coordinated office operations and procedures to facilitate workflow, Sorted through incoming mail and packages to distribute to correct personnel

Timeline

Customer Service Cashier

Baxter's Cafe - Metro City Church
09.2023 - 08.2024

CUSTOMER SERVICE AGENT

Farmers Insurance Agency
03.2018 - 01.2023

BUSINESS OFFICE ASSOCIATE

Kaplani Insurance Agency
01.2016 - 08.2023

ADMINISTRATOR

The Actors Loft
04.2008 - 12.2017

HIGH SCHOOL DIPLOMA -

Riverview High School

Henry Ford Community College

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MARCIE KAPLANI