Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcie Manipol

Stockton,CA

Summary

Proven Customer Service Representative at Pacific Gas & Electric, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic dispute resolution. Excelled in high-stress situations, boosting team productivity by implementing operational best practices. Skilled in data entry and active listening, significantly improved user experience and service efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Pacific Gas & Electric
Sacramento, CA
08.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and improving overall user experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Cerritos College
Cerritos, CA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Data Entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Pacific Gas & Electric
08.2015 - Current

Cerritos College
Marcie Manipol