Marcie Mantalos
Naples,FL
Summary
Customer-focused retail leader with extensive experience in driving sales, enhancing customer experiences, and developing high-performing teams. Proven track record in training and mentoring staff, executing visual merchandising strategies, and maintaining operational standards to achieve sales goals and profitability.
Overview
37
37
years of professional experience
Work History
Store Manager
SHOES N MORE
Naples, Florida
09.2023 - 12.2025
- Led a team to achieve #1 performance company-wide out of 15 locations through effective training and development.
- Ensured exceptional customer service by monitoring staff performance and providing ongoing feedback.
- Implemented visual merchandising strategies and maintained cleanliness and organization of the sales floor and stockroom.
Owner / Operator
SANIBEL SUNGLASS COMPANY
Sanibel, Florida
01.2012 - 09.2022
- Managed all aspects of retail operations, delivering consistent sales growth through superior customer service.
- Oversaw staff training and performance evaluations to enhance team effectiveness and customer engagement.
- Ensured compliance with local laws and regulations while maintaining operational standards.
Owner / Operator
TICKET TIME CORP.
Brookline, Massachusetts
01.1989 - 01.2011
- Resold: Concert -Theatre -Sporting events.
- Generated annual sales of $800 Thousand dollar's through nationwide resale of entertainment tickets.
- Acquired and retained clients through creative advertising.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Ticket Time Corp was sold for undisclosed amount to Stub Hub Corp/Boston,MA.
Education
Associate’s Degree - Retail Fashion Design Management, Visual Merchandising
LaSalle College
Newton, MASkills
- Sales leadership
- Team development
- Operational effectiveness
- Customer experience
- Visual merchandising
Timeline
Store Manager
SHOES N MORE
09.2023 - 12.2025
Owner / Operator
SANIBEL SUNGLASS COMPANY
01.2012 - 09.2022
Owner / Operator
TICKET TIME CORP.
01.1989 - 01.2011
Associate’s Degree - Retail Fashion Design Management, Visual Merchandising
LaSalle College