Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Marcie McCart

Summary

Forward-thinking Manager with proven history of leadership, planning and problem solving. Adept collaboration with my team to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

18
18
years of professional experience

Work History

Assistant Regional Manager

Aarons Sales And Lease
Detroit Area
03.2018 - Current
  • Recommended clarifications and changes in program policies to director of property management.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.

General Manager

Aarons Sales and Lease
Dearborn Heights
05.2010 - Current
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.

Post Closer

Shore Mortgage
Birmingham
04.2008 - 04.2010
  • Completed transaction documents such as buyer, seller and HUD paperwork.
  • Managed loan packages and prepared closing instructions for staff.
  • Performed post-closing checks of mortgage loan documentation.
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Worked with third-party vendors to address and clear loan closing requirements.

Education

Certificate of completion - Business Management

Detroit Business Institute-Downriver
1993

Skills

  • Strategic planning
  • Personable
  • Team building
  • Troubleshooting and problem solving
  • Dedicated
  • Customer relations
  • Business development understanding
  • Training and development
  • Staff training and development
  • Business Development
  • Staff development

Affiliations

Regional Manager Training- AaronsTraining Store Manager Training- Aarons​​​

Timeline

Assistant Regional Manager

Aarons Sales And Lease
03.2018 - Current

General Manager

Aarons Sales and Lease
05.2010 - Current

Post Closer

Shore Mortgage
04.2008 - 04.2010

Certificate of completion - Business Management

Detroit Business Institute-Downriver
Marcie McCart