Marcie Millard
Smyrna
Summary
Detail-oriented professional with extensive experience in customer service and management/support. Known for exceptional organizational skills, impeccable communication, and consistently exceeding client expectations while fostering teamwork and collaboration in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Catering Manager
Souper Jenny
Atlanta, GA
10.2023 - Current
- Managed catering operations ensuring timely delivery and high-quality service for events.
- Developed and implemented menu options based on client preferences and dietary needs.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Monitored inventory levels, reducing waste through efficient stock management practices.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
Server
Souper Jenny
Atlanta, GA
02.2021 - 10.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Trained and mentored new staff on menu offerings and service standards.
- Collaborated with kitchen staff to streamline food delivery and maintain quality standards.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Resolved customer complaints swiftly, maintaining high levels of patron satisfaction and retention.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Company Manager
City Springs Theatre Company
Sandy Springs, GA
07.2018 - 07.2019
- Collaborated with creative teams to ensure alignment on production vision and execution standards.
- Improved overall theatre performance by implementing effective management techniques and strategies.
- Negotiated contracts with performers, production teams, and vendors to secure top talent at competitive rates.
- Championed diversity inclusion both onstage offstage creating an inclusive environment that celebrated individuality perspectives.
Freelance Artist and Hospital Clown
Self-Employed
Atlanta, GA
08.2016 - 03.2020
- Collaborated with other artists for joint projects, fostering creative partnerships and expanding artistic reach.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Portrayed diverse characters in various productions, showcasing adaptability and collaboration with directors and cast members.
- Utilized improvisational techniques during live performances and in hospital rooms to provide heightened experiences.
- Achieved critical acclaim, receiving positive reviews for versatility and depth in character portrayal.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
Manager of Entertainment and Wardrobe
Herschend Family Entertainment
Stone Mountain, GA
03.2014 - 07.2016
- Led cross-functional teams to enhance operational efficiency and guest satisfaction.
- Analyzed customer feedback to identify areas for service improvement and experience enhancement.
- Managed 1.7 million annual budget, optimizing resource utilization across various departments.
- Fostered a collaborative work environment, encouraging innovation and teamwork among staff.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Theatre Performance & Management
Berry College
Rome, GASkills
- Customer service
- Verbal and written communication
- Employee onboarding
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Active listening
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Catering Manager
Souper Jenny
10.2023 - Current
Server
Souper Jenny
02.2021 - 10.2023
Company Manager
City Springs Theatre Company
07.2018 - 07.2019
Freelance Artist and Hospital Clown
Self-Employed
08.2016 - 03.2020
Manager of Entertainment and Wardrobe
Herschend Family Entertainment
03.2014 - 07.2016
Bachelor of Arts - Theatre Performance & Management
Berry College