MARCIE MONTES

Work History

Floating Manager

BG Staffing - BG Multifamily

10.2022 - Current

Assisted with overall management of various apartment communities ranging from Class A to Class C Conventional, PBV, HCV, and LIHTC.
Increased occupancy while staying competitive in diverse market trends by effective social media and boots on the ground marketing.
Reduced delinquency numbers by consistent follow up on balances due by phone calls, door knocks, notices and evictions.
Improved customer satisfaction and resident retention.
Identified areas of concern and implemented strategic plans to correct areas of concern.
Provided constructive feedback to team members to improve areas of communication and execution of policies and procedures in a timely and effective manner.
Defined clear targeted objectives and goals in accordance with ownership directives.
Set aggressive targets for team members to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Used industry expertise, customer service skills and analytical nature to resolve resident concerns and promote positive social media reviews.

Community Manager

Adams Property Group

07.2022 - 09.2022

Planned and directed all day-to-day aspects of a self storage facility consisting of 600 units.
Oversaw management of asset and expansion operations with construction and third party contractors.
Aided upper-level leaders by completing budgets and financial variance reports for executive action planning.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Worked with maintenance staff to complete timely repairs and enhancements.
Managed community within established cost constraints.

Regional Manager

Equity Lifestyle Properties

04.2022 - 07.2022

Managed property operations of RV resorts and manufactured home communities in SC, NC and VA.
Developed sales strategy based on research of consumer buying trends and market conditions.
Ensured resorts operated in an organized and efficient manner in alignment with corporate goals.
Spearheaded market expansion plans for senior leadership.
Forecasted sales and established processes to achieve sales objectives and related metrics.

Regional Manager

Landmark Property Management (Fitch Irick Landmark

07.2021 - 03.2022

Professionally oversaw the day-to-day operations of 14 LIHTC communities with over 2k doors covering SC, GA, FL, and TX.
Prepared portfolio to successfully complete State audits and physical inspections.
Developed annual budgets and oversaw the attainment of budgeted goals as well as prepared budgeted monthly variance reports.
Established, monitored, and evaluated financial and operational portfolio performance goals.
Enhanced cash flow and profits, reduced expenses and maximized NOI portfolio wide.
Provided leadership to community team members by interviewing, hiring, and training in accordance with company manuals, company core values, and business practices.
Reviewed, analyzed, and interpreted market data to identify emerging trends with the potential of having an impact on the performance of assigned portfolio.
Improved physical integrity of portfolio by inspection and implementation of special needs and capital improvement projects within timeframe and budgeted parameters.
Prepared monthly financial and budgeted variance reports, owner, occupancy and State Housing Bond Program Compliance Report.

Area Manager

InterMark Property Management

08.2015 - 06.2021

Professionally oversaw the day to day operations of 9 LIHTC communities, approximately 600 doors.
Evaluated and identified areas of concern within low performing communities in the portfolio and developed and put into action strategic plans to improve overall performance and profitability of asset by reducing expenses and maximizing NOI.
Increased occupancy portfolio from a 85% average to a 95% average
Successfully completed project renovations in budget and within allocated time frame.
Ensured compliance with state housing agencies by completing annual re-certifications accurately and timely in accordance with LIHTC requirements.
Prepared annual budgets and completed monthly financial variance reports accurately and timely.
Maneuvered pandemic delinquency and eviction procedures effectively.
Improved physical integrity of portfolio and ensured budgeted capital improvement projects were completed in a timely manner and within budgeted parameters.
Developed good working relationship with all local Housing Authorities to ensure a clean, safe, sanitary home for their clients.

Property Manager

Heritage Financial Group

04.2015 - 07.2015

For a 277 unit mobile home community in Sumter, SC
Worked closely with finance company to collect on mobile home financed accounts
Reduced repossessions from an average of 12 repossessions per month to less than 2 repossessions per month
Achieved and maintained a less than 1% delinquency average on site rent thereby reducing eviction costs and improving the overall net operating income
Initiated quality and inventory controls to ensure the best possible product for the customer
Worked closely with owners to identify, develop, and achieve community goals and objectives.

Public Housing/Project Based Manager/HCV Specialist

Jacksonville Housing Authority

12.2008 - 11.2014

Maintained an in-depth knowledge of Housing and Urban Development requirements and procedures.
Successfully prepared public housing and project based communities for MOR and UPCS/REAC inspections.
Completed annual rectifications and interim certifications in an accurate and timely manner.
Completed TRACS and EIV reporting as required.
Collected and kept careful records of rental payments and filed evictions when necessary
Achieved the highest possible net operating income by implementing cost control.
Prepared approved budgets annually and completed monthly financial variance reports as required.
Taught, promoted and enforced safe work practices among team members in accordance with company policy and OSHA requirements.
Worked with owners to identify, develop and achieve community goals and objectives
Achieved Certificates as Public Housing Manager, Section 8 Housing Counselor, and Project Based Voucher Manager
Renewed annually Tax Credit Specialist Certificate, and Certified Fair Housing Manager.
Participated in community events to promote services and engage with public.
Developed and implemented training programs for staff.
Partnered with local organizations to expand access to social and community services.
Monitored program performance and outcomes for successful delivery of services.
Utilized grant writing skills to secure additional program funding.
Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Implemented strategies to increase public awareness of social and community service programs.
Conducted community workshops to promote different programs and educate public on available services.
Conducted home and apartment inspections to identify safety issues and needed repairs.
Calculated tenant rent amounts to prepare leases and contracts.

Area Property Manager

J.A.R.S. Property

08.2000 - 08.2007

Area community manager for 3 conventional class B communities in N Florida and S Georgia.
Achieved a comprehensive knowledge of the bottom line maximizing the potential of the overall operational and financial aspect of my assigned portfolio of communities which totaled approximately 600 doors.
Visualized, recommended, and executed capital project improvements within allotted timeframe and budgeted parameters.
Orchestrated the successful outcome of special projects including due diligence, property acquisitions, and property dispositions.
Identified and addressed potential safety issues and liability concerns.
Implemented and enforced policies and procedures to maintain communities to highest standards.
Increased portfolio of communities to exceptional occupancy numbers with social media and boots on the ground marketing while staying competitive in diverse market trends.
Prepared annual budgets to maximize overall fiscal accountability
Exhibited a strong ability to motivate and direct a team and lead by example
Developed programs and initiatives to improve resident retention
Awarded Most Improved Property of the Year, Property of the Year, and Manager of the Year 5 years running.

Summary

Overview

Work History

Floating Manager

Community Manager

Regional Manager

Regional Manager

Area Manager

Property Manager

Public Housing/Project Based Manager/HCV Specialist

Area Property Manager

Education

Pastoral Studies

Skills

Timeline

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