MARCIE ANN NAGATA
MILILANI,HI
Summary
As a self-motivated team player, I am able to upkeep and manage multiple job responsibilities and produce well-developed interpersonal organizational skills.
Overview
23
23
years of professional experience
Work History
Patient Services Coordinator
THE QUEENS MEDICAL CENTER
HONOLULU
04.2017 - Current
- Participates in any training programs related to HIPAA compliance and maintaining current knowledge on regular privacy requirements.
- Calculate and collect copays and high dollar co-share amounts.
- Maintaining accurate patient records by diligently inputting/updating information using Carelink, EPIC, and OnBase.
- Effectively scheduling and handling all administrative tasks to facilitate the registration process.
- Communication between physician offices and different in-house departments to ensure authorizations are secured and proper documents are received.
Patient Service Representative
STRAUB CLINIC AND HOSPITAL
HONOLULU
05.2004 - 03.2017
- Managed sensitive patient data following HIPAA regulations.
- Verified insurance eligibility and benefits for patients ensuring accurate billing and timely reimbursements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness using EPIC.
- Took copayments and compiled daily financial records.
Certified Nursing Assistant
KAPUNA WAI OLA
KAPOLEI
01.2001 - 07.2003
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature and blood pressure and heart rate.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Kapiolani Community College/University of HI Community Colleges
Honolulu, HIHigh School Diploma -
James Campbell High School
Ewa Beach, HI05.1998
Skills
- HIPAA Compliance and Patient Confidentiality
- Patient Registrations, scheduling and admissions
- Attention to Detail
- Payment Processing
- Insurance Verification and eligibility determination
- Customer Service
- Multitasking and Organization
Referrences
Sheena Yamashiro, RN
HPH Medical Group
Senior Director Clinic Operations of Surgical and Specialty Centers
Ph: (808) 352-8886
Leeann Siu, RN, MHA
Kaiser Permanente
Clinic Manager at Kaiser Permanente
Ph: (808) 721-5329
Timeline
Patient Services Coordinator
THE QUEENS MEDICAL CENTER
04.2017 - Current
Patient Service Representative
STRAUB CLINIC AND HOSPITAL
05.2004 - 03.2017
Certified Nursing Assistant
KAPUNA WAI OLA
01.2001 - 07.2003
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
James Campbell High School