Marc Jason Baliza
Fresno,TX
Summary
Accomplished account manager and customer experience specialist with a track record of developing tailored solutions and driving customer loyalty. Committed to leveraging expertise in business operations to achieve measurable outcomes and enhance customer engagement.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Prime Clean LLC
Fresno, Texas
09.2023 - Current
- Managed daily operations and staffing for smooth business functionality.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Customer Experience Specialist - Advisor(Seasonal)
Best Buy Co Inc.
St. Joseph, Missouri
08.2021 - 01.2022
- Delivered exceptional customer service to enhance shopping experiences.
- Resolved customer complaints effectively and efficiently during interactions.
- Educated customers on product features, benefits, and promotions.
Account Manager
INTEGRATED COMPUTER SYSTEMS, INC.
Manila, Philippines
05.2018 - 04.2021
- Company Overview: (Philippines)
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Analyzed customer needs and interests, determining appropriate products.
- Provided product demonstrations in order to showcase features and benefits.
- Engaged with prospective customers, building rapport and generating business.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Creating business case studies and Cost-benefit analysis of their current state into future state.
- Deciding and gives advise for issues concerning their budget and resources allocation.
- Analyzes the current and the past sales, experiences, revenues and service deficiencies for each account.
- Conducts presentation and explains to prospective clients about the advantages of our services offered and follow up with them in order to close the business deals.
- Monitored and reported on key performance indicators to ensure efficient operations.
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
- (Philippines)
Account Manager
Uniessence Chemicals Philippines Inc.
Manila, Philippines
03.2016 - 09.2017
- Developed strong client relationships to ensure satisfaction and loyalty.
- Analyzed client needs to propose tailored solutions and services.
- Conducted regular meetings with clients to review account performance.
Loan Specialist
Citibank N.A.
Manila, Philippines
03.2014 - 04.2015
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Developed extensive knowledge of loan processing procedures and regulations.
- Participated in weekly meetings with underwriters to discuss new loan applications.
- Maintained accurate records of loan files in accordance with company policy.
- Advised clients on various options available when applying for a loan product.
Education
Bachelor Of Arts (B.A.) - Advertising
University Of Santo Tomas
Manila03.2010
Skills
- Customer Relationship Management
- Business operations
- Customer engagement
- Contract negotiation
- Relationship management
- Strategic planning
References
References available upon request
Timeline
Owner/Operator
Prime Clean LLC
09.2023 - Current
Customer Experience Specialist - Advisor(Seasonal)
Best Buy Co Inc.
08.2021 - 01.2022
Account Manager
INTEGRATED COMPUTER SYSTEMS, INC.
05.2018 - 04.2021
Account Manager
Uniessence Chemicals Philippines Inc.
03.2016 - 09.2017
Loan Specialist
Citibank N.A.
03.2014 - 04.2015
Bachelor Of Arts (B.A.) - Advertising
University Of Santo Tomas
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