Marc Joban Paulo
Chicago,IL
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
DDs Discount
River Grove, Illinois
08.2022 - Current
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted customers with finding the right product for their needs.
- Processed returned merchandise according to company policies.
- Offered suggestions for additional items that may be of interest to customers.
- Participated in team meetings and training sessions.
- Greeted customers upon entering the store and provided assistance.
- Kept informed about new products arriving at the store on a regular basis.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Fast Food Worker
McDonald's Restaurant
Norridge, Illinois
09.2021 - 12.2021
- Contributed to team efforts by accomplishing related results as needed.
- Kept accurate records of sales transactions for end-of-day reconciliation purposes.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Collaborated with other team members to ensure timely completion of tasks.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Adhered to company policies regarding attendance and punctuality.
- Greeted customers and took their orders in a friendly and efficient manner.
- Provided quality customer service by adhering to company policies and procedures.
Education
Associate -
Wilbur Wright College
Chicago, IL05-2026
High School Diploma -
Steinmetz College Prep
Chicago, IL06-2022
Skills
- Department reset
- Inventory audits
- Product promotions
- Sales expertise
- Customer engagement
- Stockroom safety procedures
- Fitting room maintenance
- Retail store operations
- Customer service
- Flexible schedule
- Customer assistance
- Friendly and outgoing
- Positive and professional
- Customer needs assessment
- Calm demeanor
Languages
English
Professional
Tagalog
Native/ Bilingual
Accomplishments
- Employee of the month for January, July, December 2024
Timeline
Retail Sales Associate
DDs Discount
08.2022 - Current
Fast Food Worker
McDonald's Restaurant
09.2021 - 12.2021
Associate -
Wilbur Wright College
High School Diploma -
Steinmetz College Prep