Hi, I’m
MARC LEON
Blockchain Expert / Operations
Indio,CA
Summary
VERSATILE AND KNOWLEDGEABLE OPERATIONS MANAGEMENT PROFESSIONAL WITH A ROBUST BACKGROUND IN INFORMATION TECHNOLOGY, WEB3, PROJECT MANAGEMENT AND CLIENT SERVICE.
Overview
20
years of professional experience
Work History
PREMIER COMMUNITY ASSOCIATION MANAGEMENT
COMMUNITY OPERATIONS MANAGER
12.2022 - Current
Job overview
- DESIGNED AND IMPLEMENTED INTERNAL OPERATIONAL SYSTEMS FOR THE MANAGEMENT OF CONDOMINIUM AND PLANNED DEVELOPMENT COMMUNITIES
- ESTABLISHED AND STREAMLINED MAINTENANCE OPERATIONS WHILE INCREASING REVENUE THROUGH THE USE OF AN EFFICIENT PROPOSAL PROCESS
- IMPLEMENTED INTERNAL PROCESSES FOR CAPTURING BILLING REVENUE, THUS INCREASING NET PROFIT
- IT TECH SUPPORT FOR INTERNAL OFFICE TEAM AND LIAISON TO CORPORATE IT DEPARTMENTS
- OVERSEE INCOMING REQUESTS FOR COMMUNITY MAINTENANCE FOR ALL COMMUNITIES IN THE PORTFOLIO
- COORDINATE WITH VENDORS ON JOBS AND PROPOSALS
- TECHNICAL LIAISON BETWEEN OUR SOFTWARE PLATFORM AND INTERNAL TEAM.
PLAYESTATES, LLC
COMMUNITY DIRECTOR (CONTRACT)
02.2022 - 12.2022
Job overview
- Led recruitment, training and coaching for hyper-growth GameFi Startup.
- Oversaw the entire team and handled community, social media and graphic design.
- Main focus on content creation, content strategy development, community engagement, platform management, campaign planning & execution, content calendar management, analytics reporting.
- Maintained documentation, wrote reports and tracked expenses using Excel.
- Coordinated special meetings and events to inform and engage our managers, resulting in workplace efficiency.
POZZLE PLANET
COMMUNITY MANAGER
01.2022 - 04.2022
Job overview
- LED A SQUAD OF 10 COMMUNITY MANAGERS AND DEVELOPED ENGAGEMENT STRATEGIES FOR THE COMMUNITY TEAM
- WORKED CLOSELY WITH THE SOCIAL MEDIA MANAGER TO DRIVE TRAFFIC TO THE DISCORD COMMUNITY
- PARTICIPATED IN REGULAR MEETINGS, AMAS, AND PLANNING DISCUSSIONS WITH THE FOUNDERS.
ASSOCIA - DESERT RESORT MANAGEMENT
MAINTENANCE OPERATIONS MANAGER
06.2021 - 02.2022
Job overview
- DIRECTED A TEAM OF TECHNICIANS, PLUMBERS, AND ELECTRICIANS FOR EFFICIENT OPERATIONS
- STREAMLINED RECURRING CONTRACT BILLING PROCEDURES FOR TIMELY AND ACCURATE INVOICING
- IMPROVED LIGHTING CONTRACT OPERATIONS TO ALLOW INCREASED SCALABILITY
- CREATED DETAILED MAINTENANCE PROPOSALS AND MANAGED ALL PROJECTS FROM START TO INVOICE.
ALBERT MANAGEMENT, INDIAN RIDGE HOMEOWNERS ASSOCIATIONS
EXECUTIVE ASSISTANT
04.2020 - 06.2021
Job overview
- PROVIDED DIRECT SUPPORT TO THE BOARD(S) OF DIRECTORS AND COMMUNITY MANAGER FOR A LARGE SCALE, HIGH-END RESORT COMMUNITY
- MANAGED COMMUNITY SCHEDULES, BOTH VIRTUAL AND IN-PERSON MEETINGS, AND ASSISTED RESIDENTS WITH TECHNICAL SUPPORT
- CURATED QUARTERLY COMMUNITY NEWSLETTERS AND MANAGED INTERNAL TEAM PROCESSES.
ASSOCIA - DESERT RESORT MANAGEMENT, PGA WEST RES I
ASSISTANT COMMUNITY ASSOCIATION MANAGER
12.2018 - 04.2020
Job overview
- WORKED DIRECTLY WITH THE BOARD OF DIRECTORS AND COMMUNITY ASSOCIATION MANAGER FOR A HIGH-END CONDOMINIUM AND PLANNED DEVELOPMENT COMMUNITY
- MANAGED COMMUNITY CALENDARS, CONDUCTED COMMITTEE MEETINGS, REVIEWED ARCHITECTURAL AND LANDSCAPE CHANGE APPLICATIONS, AND PROVIDED CUSTOMER SERVICE
- WORKED CLOSELY WITH SECURITY AND COMPLIANCE DEPARTMENTS TO ISSUE VIOLATIONS AND CITATIONS TO ENSURE COMMUNITY RULES WERE ADHERED TO.
Education
UCLA EXTENSION CERTIFICATION IN BLOCKCHAIN TECHNOLOGY MANAGEMENT
PALM SPRINGS HIGH SCHOOL GRADUATE
Skills
COMMUNITY MANAGEMENTundefined
Websites
Timeline
COMMUNITY OPERATIONS MANAGER
PREMIER COMMUNITY ASSOCIATION MANAGEMENT
12.2022 - Current
COMMUNITY DIRECTOR (CONTRACT)
PLAYESTATES, LLC
02.2022 - 12.2022
COMMUNITY MANAGER
POZZLE PLANET
01.2022 - 04.2022
MAINTENANCE OPERATIONS MANAGER
ASSOCIA - DESERT RESORT MANAGEMENT
06.2021 - 02.2022
EXECUTIVE ASSISTANT
ALBERT MANAGEMENT, INDIAN RIDGE HOMEOWNERS ASSOCIATIONS
04.2020 - 06.2021
ASSISTANT COMMUNITY ASSOCIATION MANAGER
ASSOCIA - DESERT RESORT MANAGEMENT, PGA WEST RES I
12.2018 - 04.2020
UCLA EXTENSION CERTIFICATION IN BLOCKCHAIN TECHNOLOGY MANAGEMENT
05.2023
PALM SPRINGS HIGH SCHOOL GRADUATE
05.1999
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