Marc Lourence Paguirigan
Kahului
Summary
Professional with extensive experience in customer service and operational management within the automotive industry. Successfully resolved customer complaints and developed strong relationships with clients, vendors, and suppliers, ensuring high levels of satisfaction and compliance with company policies. Implemented creative processes that enhanced efficiency and productivity in both office and shop environments, while also managing and training service staff to meet departmental goals. Demonstrated expertise in vehicle diagnostics and repairs, adhering to manufacturer guidelines to deliver quality service outcomes.
Flexible hard worker ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Service Manager/Shop Foreman
KarMART of Maui
Kihei
04.2024 - 06.2025
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Create and implement creative processes to maximize efficiency and productivity in office and shop.
- Recruit and train new hires in shop to perform day to day duties diagnosing and repairing vehicles.
- Assist in the diagnosis and repairs of difficult vehicles. Working hand in hand with Manufacturer guidelines and Manufacturer assistance.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Collaborated with customers to offer solutions to service needs.
- Trained new employees on the use of customer relationship management software systems.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
Service Advisor
Bmw Of Maui
Kahului
03.2022 - 04.2024
- Assisted customers with service inquiries and appointment scheduling.
- Communicated service recommendations based on vehicle inspections and customer needs.
- Coordinated with technicians to ensure timely service completions and updates.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Managed customer records and service history in dealership software systems.
- Processed service transactions and maintained accurate billing information.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted Shop Foreman in team meetings, providing insight on goals and expectations.
- Assisted technicians in the repair of stubborn vehicles.
Shop Foreman
Jim Falk CDJR
Kahului
09.2012 - 03.2022
- Supervised daily activities of production team to ensure workflow efficiency.
- Coordinated maintenance schedules for equipment to minimize downtime.
- Trained new employees on safety protocols and operational procedures.
- Conducted quality control inspections to uphold product standards.
- Facilitated communication between staff and management for goals and expectations, path of the shop
- Implemented process improvements to enhance operational effectiveness.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Monitored employee performance and provided feedback to improve productivity.
- Reported any issues or concerns with machines or personnel directly to upper management.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Ordered parts for repair jobs as needed from suppliers or vendors.
- Performed preventative maintenance on all machines used in the shop.
- Conferred with management to coordinate work activities or identify needed resources.
- Identified areas for improvement within the shop to increase efficiency levels.
- Requisitioned materials and supplies, tools or replacement parts.
- Created reports detailing daily operations, including number of jobs completed, hours worked.
- Organized workflow schedules for staff members based on job orders received from customers.
- Conducted regular meetings with staff members to discuss progress towards completion of projects.
Education
Auto Technology Certificate - Automotive Technology
WyoTech
Sacramento, CA09-2012
Associate of Business Administration - Business
WyoTech
Sacramento, CA09-2012
Skills
- Policy and procedure enforcement
- Performance evaluations
- Quality control
- Operational efficiency
- Outgoing and energetic
- Employee training and development
- Productivity monitoring
- Task delegation
- Diesel engines
- Software updates
- Fuel systems
- Engine repair
- Air conditioning
- Electronic diagnostics
- Vehicle inspections
- Powertrain systems
- Brake systems
- Exhaust systems
- Suspension systems
- Tire services
- Transmission repair
- Steering systems
- Diagnostic expertise
Timeline
Service Manager/Shop Foreman
KarMART of Maui
04.2024 - 06.2025
Service Advisor
Bmw Of Maui
03.2022 - 04.2024
Shop Foreman
Jim Falk CDJR
09.2012 - 03.2022
Auto Technology Certificate - Automotive Technology
WyoTech
Associate of Business Administration - Business
WyoTech