Marco Benitez
Riverview,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
21
21
years of professional experience
Work History
Table Games Dual Rate Dealer
Seminole Hard Rock Hotel & Casino, Tampa
Tampa, FL
06.2017 - Current
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling chips, money and cards.
Infantryman (11B) /Combat Engineer (12B)
US Army National Guard
12.2010 - 12.2018
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team of four during infantry dismounted battle drills and situational training exercises.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
Table Games Dual Rate Dealer
Seminole Casino Coconut Creek
Coconut Creek, FL
02.2015 - 06.2017
- Ensuring all patrons are accommodated properly.
- Provide exceptional customer service to all patrons.
- Communicating effectively with all my co-workers.
- To enable continuous gaming activities.
- Accountability of approximately 6 dealers.
- Accurately account for cash transactions on table view operating system.
Table Games Dealer
Seminole Classic Casino
Hollywood, FL
05.2013 - 02.2015
- Deal all games in accordance to established procedures.
- Provide a fun and friendly atmosphere to guests at my assigned tables.
- Notify immediate supervisor of any guests requests and/or unusual play.
Table Games Dual Rate Dealer
Mohegan Sun Casino
Uncasville, CT
07.2010 - 04.2013
- High stakes dealer in Black Jack, Baccarat/Mini-Baccarat/Macau in accordance to
established procedures.
- Promote customer service and player satisfaction.
- Table inventories using Table View rating system, settling disputes in games in a diplomatic manner according to rules and regulations.
- Provide customer service, casino rating, monitoring of game and personnel.
Coordinator's Assistant
Windham Middle School
Willimantic, CT
09.2009 - 05.2010
- Coordinate job meetings.
- Responsible for task being completed on time.
- Supervising large amount of kids.
- Assist with planning, development, coordination, and implementation of varying levels of activities.
- Assist in ordering and purchasing supplies for activities and picking up materials if needed.
Education
No Degree - Physical Education
Eastern Connecticut State University
Willimantic, CTAssociate of Arts - Criminal Justice
Columbia Southern University
Orange Beach, ALSkills
- Fraud detection
- Cash float management
- Decision-Making
- Organization and Time Management
- Guest service
- Multitasking Abilities
- Flexible and Adaptable
- Critical Thinking
- Teamwork and Collaboration
- Interpersonal Communication
- Efficient and Detail-Oriented
- Creative Problem Solving
Accomplishments
- Army Achievement Medal (2017)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Table Games Dual Rate Dealer
Seminole Hard Rock Hotel & Casino, Tampa
06.2017 - Current
Table Games Dual Rate Dealer
Seminole Casino Coconut Creek
02.2015 - 06.2017
Table Games Dealer
Seminole Classic Casino
05.2013 - 02.2015
Infantryman (11B) /Combat Engineer (12B)
US Army National Guard
12.2010 - 12.2018
Table Games Dual Rate Dealer
Mohegan Sun Casino
07.2010 - 04.2013
Coordinator's Assistant
Windham Middle School
09.2009 - 05.2010
No Degree - Physical Education
Eastern Connecticut State University
Associate of Arts - Criminal Justice
Columbia Southern University
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