Marco Carcione
Providence
Summary
Restaurant industry professional whit abilities and skills growed in 30 years in different enviroments,very motivated to succeed in every aspects of the job assigned . extensive experience in high-volume dining and event planning, . Excelled in team supervision and guest service, enhancing dining experiences through expert menu presentation and wine pairings, prioritizing service excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
Work History
Restaurant Waiter
Bellini Restaurant
03.2024 - 10.2024
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Head Waiter
Cavallino Matto
09.2019 - 08.2023
- Responsible for restaurant service and customer reception in order to provide excellent servic
Waiter
Tivoli Hotel
08.2018 - 05.2019
- Service and preparation of large event
Head Waiter Assistant
Bellasky Hotel
08.2015 - 06.2017
- Management of the restaurant, orders and attentive in the coordination of the service
Waiter
Cafe Divino
04.2010 - 06.2014
- Reservation management
- Customers and service management
Head Waiter
La Vecchia Signora
12.2006 - 02.2010
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Barista
Costacaffe
01.2007 - 03.2009
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Head Bartender
TakeAway
09.2001 - 08.2006
- Kept bar presentable and well stocked to meet customer needs
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawer and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Education
High school diploma - hotel industry
Hotel And Catering INSTITUTE
Skills
- Food presentation
- Dining area maintenance
- Upselling techniques
- Daily specials memorization
- Food station setup
- Wine service
- Dining customer service
- Hospitality and accommodation
- Serving expertise
- Wine pairing
- Food service promotion
- High-volume dining
- Menu presentation
Timeline
Restaurant Waiter
Bellini Restaurant
03.2024 - 10.2024
Head Waiter
Cavallino Matto
09.2019 - 08.2023
Waiter
Tivoli Hotel
08.2018 - 05.2019
Head Waiter Assistant
Bellasky Hotel
08.2015 - 06.2017
Waiter
Cafe Divino
04.2010 - 06.2014
Barista
Costacaffe
01.2007 - 03.2009
Head Waiter
La Vecchia Signora
12.2006 - 02.2010
Head Bartender
TakeAway
09.2001 - 08.2006
High school diploma - hotel industry
Hotel And Catering INSTITUTE
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