Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marco Chavez

Oceanside,CA

Summary

Professional with extensive experience in Guest Services, excelling in customer service and team management. Proficient int conflict de-escalation and problem resolution, enhancing guest experiences, and operational efficiency. Adept at leading large teams to deliver exceptional service and foster positive guest relations.

Overview

7
7
years of professional experience

Work History

Welcome Experience Senior MC

Legoland California Resort
Carlsbad, CA
07.2023 - Current
  • Manage teams of 15 or more MCs, ensuring compliance with policy and high quality of service.
  • Worked effectively in team environments to make the workplace more productive.
  • Facilitated efficiency by managing breaks and lunches with minimal impact on operations.
  • Speak to guests about negative experiences, with the aim of de-escalation.
  • Issued higher levels of recovery for negative experiences.
  • Effectively managed the flow of traffic into the parking lot to minimize wait times.

Guest Service Associate

Legoland California Resort
Carlsbad, CA
04.2021 - 07.2023
  • Answered questions about the park with consideration to the guests' group and their interests.
  • Guided guests through ticket upgrade processes.
  • Receive feedback, either positive or negative, from guests.
  • Assist with guest recovery for negative experiences.

Admissions Associate

Legoland California Resort
Carlsbad, CA
10.2018 - 04.2021
  • Facilitated guest admissions into the Park.
  • Guided guests through ticket and parking pass sales.
  • Supported operations of metal detectors and bag checks.
  • Worked in teams of 15 or more MCs to deliver high-quality first impressions to guests.

Education

Bachelor of Arts - English Literature And Writing

California State University, San Marcos
San Marcos, CA
05-2027

Associate of Arts - Liberal Arts Emphasis in Arts And Humanities

Miracosta College
Oceanside, CA
05-2025

Skills

  • Customer service
  • Team management
  • Effective communication
  • Problem resolution
  • Conflict de-escalation
  • Guest relations

Languages

Spanish
Native/ Bilingual

Timeline

Welcome Experience Senior MC

Legoland California Resort
07.2023 - Current

Guest Service Associate

Legoland California Resort
04.2021 - 07.2023

Admissions Associate

Legoland California Resort
10.2018 - 04.2021

Bachelor of Arts - English Literature And Writing

California State University, San Marcos

Associate of Arts - Liberal Arts Emphasis in Arts And Humanities

Miracosta College

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