Marco Gallo
1325 W. 160th St.
Summary
Solid professional with extensive experience at El Pollo Inka, excelling in customer service with sound judgment and team leadership. Proven ability to enhance dining experiences through effective communication English and Spanish and on the spot decision-making and training staff. Skilled in cash handling and POS systems, consistently promoting a positive atmosphere within the work environment and setting goals to achieve success In the industry.
Overview
2
2
Language
27
27
years of professional experience
Work History
Manager/ Server/Cashier
El Pollo Inka
1100 PCH. Ste,2 Hermosa Bch. Ca. 90254
06.1999 - 04.2026
- Key holder who managed opening and closing procedures, cash handling the register, making sure we have enough change, plus access to the safe and end-of-shift reporting settling all sales, cash and credit card finances for the day. Worked closely one on one with the owners.
- Enforced food safety, sanitation, and compliance practices to maintain operational standards. Maintained a presentable appearance making sure the staff did as well.
- Quickly identified problem situations and skillfully resolved incidents either with the kitchen or the front end staff to have a positive working environment.
- Encouraged feedback from customers and used feedback to implement positive changes within restaurant to support a positive dining experience.
- Trained front-of-house staff on customer service standards, menu knowledge, and using all our POS systems like Dinnerware, Touch Bristo, Gloria Foods and Aloha. Advised employees on where they may need improving or recognizing those who have done an excellent job and relaying this information to the owners.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and excellent service. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Warehouse Associate
Honda
1919 Torrance Blvd. 100#100 Torrance Ca. 90501
12.1998 - 06.1999
- Picked and packed automotive parts for shipment using warehouse management procedures, receiving, labeling, stocking, sorting and distribution of merchandise. Reporting shipments discrepancies.
- Loaded and unloaded freight with forklifts, pallet jacks, and dock items. while following safety procedures and damage-prevention standards.
- Assembled orders and packed items according to their part numbers for shipment, conveying orders to shipping personnel.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility. Worked safely around machinery.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions, maintaining orderly work environment free of potential hazards.
Education
Associate of Science - Psychology
El Camino College
Torrance, CA12.2016
Skills
- Multitasking
- Time management skills
- Customer service excellence
- Cash handling and management
- Staff training and development
Team leadership
Time management
Decision-making
Languages
English / Spanish
Native or Bilingual
Timeline
Manager/ Server/Cashier
El Pollo Inka
06.1999 - 04.2026
Warehouse Associate
Honda
12.1998 - 06.1999
Associate of Science - Psychology
El Camino College