Marco Gomez

• Guided and energized employees to maximize work output and involvement.
• Maximized customer satisfaction through prompt dispute resolution, establishing transparent communication pathways, and delivering superior service quality.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Formed high-performing teams via comprehensive recruitment, onboarding, and talent development strategies.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

NSMA is a taekwondo school that teaches children and adults Martial arts, along with adult classes they also provide afterschool child care.

A major part of my role as an assistant manager at NSMA was pitching and selling monthly and yearly memberships, as well as setting up contracts that best suited our customers on a case to case basis.

I participated in B2B's with local schools and businesses to drive customers to our location and to market sales material.

Supervised day-to-day operations to meet performance, quality and service expectations.

As a 5th degree black belt i ran my own classes, created an engaging curriculum and developed a variety of training schedules based on the progression of each class.

Preformed repairs and general maintenance on the gym. from plumbing, electrical and janitorial duties as needed.

i worked with this company two separate times for over 8 years. and only left in 2020 due to covid.

As a team lead with Watershed i preformed daily preventive maintenance checklists and walk throughs to ensure the wash was working properly and to visually inspect wash for potential break downs and ensure wash quality.

This being a heavily sales driven role, i actively pitched and closed membership sales at the xpt station, as well as training CSA's in sales tactics and practicing sales pitches with the team to constantly grow our sales skills.

I trained new team members on company procedures, safety requirements, opening and closing procedures, and general site up keep and cleanliness.

loaded cars during my rotation in the tunnel and when not in tunnel or at Xpt I ensured the vacuum lot and trash were well maintained and stocked and assisted with any customer issues or concerns.

I processed damage claims in the event of any potential vehicle damage, trying to deescalate the situation and properly investigate the incident in question.

NSMA is a taekwondo school that teaches children and adults Martial arts, along with adult classes they also provide afterschool child care.

A major part of my role as an assistant manager at NSMA was pitching and selling monthly and yearly memberships, as well as setting up contracts that best suited our customers on a case to case basis.

I participated in B2B's with local schools and businesses to drive customers to our location and to market sales material.

Supervised day-to-day operations to meet performance, quality and service expectations.

As a 5th degree black belt i ran my own classes, created an engaging curriculum and developed a variety of training schedules based on the progression of each class.

Preformed repairs and general maintenance on the gym. from plumbing, electrical and janitorial duties as needed.

i worked with this company two separate times for over 8 years. and only left in 2020 due to covid.