Marco Hodges
Newburyport,Mass
Summary
Effective, results-oriented professional accomplished Sales Manager/AVP with over 15 years of sales experience, seeking position in progressive organization where strong performance, high energy, and dedication will provide opportunities for growth and advancement. Proven organization, customer development, and management skills. Able to establish rapport and build loyalty with a wide variety of clientele. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
18
18
years of professional experience
Work History
Partnership Branch Sales Manager
Guaranteed Rate
Danvers, MA
01.2023 - Current
- Managed branch sales, customer service, finances and record keeping.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
Branch Sales Manager
Fairway Independent Mortgage Corporation
Newburyport, MA
06.2018 - 12.2022
- Build relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Recruit, interview, hire and train employees, plan, assign and direct work, appraise performance and inspire engaged team to please and retain customers.
- Manage overall branch performance, conduct sales activities in large geographical territory, develop deep customer base and cultivate highest customer satisfaction ratings.
- Pinpoint specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal attainment strategy.
- Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
- Establish ambitious goals for employees to promote achievement and surpass business targets.
- Meet with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Assistant Vice President
BayCoast Mortgage Company/NFC Mortgage
Westford, MA
11.2013 - 06.2018
- Trained, developed and supervised team of 15 employees.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Liaised with leadership teams to drive initiatives and contributed to weekly policy change meetings.
- Delegated tasks to comprehensively manage administrative projects and align with established objectives.
- Developed online portal and spearheaded implementation of new communication-centered technology.
Branch Manager
Primary Residential Mortgage, Inc
Newburyport, MA
02.2013 - 12.2013
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supported outside sales force in servicing and obtaining new business.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Team Manager/Senior Account Executive
Reliant Mortgage Company, LLC
08.2008 - 01.2013
- Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.
- Cold called potential customers and maintained above average conversion rate on leads.
- Supervised team of account executives across varying types of accounts.
Loan Officer
Countrywide Home Loans
Newington, New Hampshire
01.2006 - 09.2008
- Internet Dedicated, Port Inbound/Outbound, Non Port Inbound/Outbound
- Successfully utilized detailed pipeline and forecasting development process to consistently meet revenue objectives
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Education
Credits Completed Towards Business Administration Degree - Business Administration
Johnson And Wales University
Providence, RICredits Completed Towards Business Administration Decree - Business Administration
Northern Essex Community College
Haverhill, MASkills
- 2021 Fairway Club Award
- 2020 Fairway Presidents Club Award
- 2019 Fairway Club Award
- 2017 Presidents Council Award
- 2016 Presidents Council Award
- 2014 Presidents Council Award
- 2012 Top Achiever Award
- 2011 Top Achiever Award
- 2008 Sales Summit for Outstanding Achievement
- 2007 Sales Summit for Outstanding Achievement
Accomplishments
- Detail-Oriented
- Relationship Building
- Change Management
- Staff Training and Development
- Sales Program Coordination
- Risk Assessment
- Operating Procedures and Policies
- Consultative Selling
Timeline
Partnership Branch Sales Manager
Guaranteed Rate
01.2023 - Current
Branch Sales Manager
Fairway Independent Mortgage Corporation
06.2018 - 12.2022
Assistant Vice President
BayCoast Mortgage Company/NFC Mortgage
11.2013 - 06.2018
Branch Manager
Primary Residential Mortgage, Inc
02.2013 - 12.2013
Team Manager/Senior Account Executive
Reliant Mortgage Company, LLC
08.2008 - 01.2013
Loan Officer
Countrywide Home Loans
01.2006 - 09.2008
Credits Completed Towards Business Administration Degree - Business Administration
Johnson And Wales University
Credits Completed Towards Business Administration Decree - Business Administration
Northern Essex Community College