Marco Lopez
Miami
Summary
Dedicated professional with strong ethics and accountability. Proven ability to train and mentor staff while resolving disputes effectively, ensuring compliance and professionalism in all interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Process Server
Miami-Dade State Attorney
Miami, FL
02.2014 - Current
- Served legal documents to individuals, ensuring compliance with court mandates.
- Trained junior staff on best practices for document delivery and legal procedures.
- Resolved disputes regarding service completion, maintaining professionalism and accuracy.
-
Table Games Supervisor
Caesar Harras
New Orleans, LA
02.2011 - 11.2011
- Supervised table game operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game rules, procedures, and customer service excellence.
- Monitored dealer performance to enhance gameplay efficiency and guest satisfaction.
- Implemented process improvements that streamlined table game operations and reduced errors.
- Resolved customer disputes promptly to maintain a high level of guest experience.
- Collaborated with management to optimize staffing levels based on gaming activity trends.
- Conducted regular audits of table games for accuracy in payouts and adherence to standards.
- Analyzed player feedback to identify opportunities for enhancing service delivery at tables.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
- Enhanced customer experience by providing exceptional service and maintaining a friendly, professional demeanor at all times.
Education
Bachelor of Science - Geology
The University of TULSA
Tulsa, OK05-1978
Skills
- Strong ethics
- Flexibility
- Assertiveness
- Confidentiality
- Accountability
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Supervised team of 48 staff members.
Certification
- Casino Gaming EMPLOYEE Permit (# P040057535). Louisiana Gaming Division.
- Slot Combo Professional (#9792656). State of Florida Department of Business and Professional Regulation.
- Certificate of Appreciation. Office of Katherine Fernandez Rundle State Attorney 11th Circuit.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Reading
Timeline
Process Server
Miami-Dade State Attorney
02.2014 - Current
Table Games Supervisor
Caesar Harras
02.2011 - 11.2011
Bachelor of Science - Geology
The University of TULSA