Marco Lorenzo
Chicago,IL
Summary
Proactive professional with expertise in customer service and problem-solving. Demonstrated ability to manage multiple tasks effectively while adapting to dynamic environments. Strong communication skills utilized to enhance guest experiences and satisfaction.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Guest Service Usher
Safety Service Systems Inc.
Chicag0, IL
12.2024 - Current
- Addressed guest inquiries promptly, efficiently resolving minor issues to improve overall satisfaction.
- Collaborated with team members to maintain cleanliness and organization, enhancing guest experience.
- Monitored audience behavior, ensuring compliance with safety protocols to maintain a secure environment.
Waiter
EVSTAFF
Chicago, Illinois
03.2026 - Current
- Delivered exceptional customer service, fostering positive experiences and repeat visits.
- Collaborated with kitchen staff to ensure timely food delivery during service.
- Processed orders accurately with restaurant management software, ensuring timely service.
- Assisted in setting up dining areas to create inviting environments for diners.
Education
BBA - Undecided
Washington University in St Louis
St. Louis, MO09-2026
Skills
- Order processing
- Customer service
- Time management
- Problem solving
- Communication skills
- Team collaboration
- Analytical thinking
- Positive attitude
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- QuestBridge National College Match Scholarship Winner - December 2025
- Illinois Seal of Biliteracy in Spanish - May 2026
Affiliations
- The Association of Latin American Students
- Catholic Student Center at WashU Student
- Intramural Soccer
Timeline
Waiter
EVSTAFF
03.2026 - Current
Guest Service Usher
Safety Service Systems Inc.
12.2024 - Current
BBA - Undecided
Washington University in St Louis