Marco Maldonado
Soho House & Co
New York,US
4
Certifications
8
years of professional experience
Dynamic and results-driven professional with extensive experience as a Server and Captain, specializing in exceptional front-of-house service within upscale dining and private club environments. Expertise in coordinating floor operations, establishing high service standards, and managing break schedules while mentoring servers to enhance pacing, professionalism, and guest engagement. Committed to fostering refined guest experiences through precise service flow, in-depth menu knowledge, and unwavering execution during peak shifts. Proven ability to elevate team performance and ensure satisfaction in fast-paced settings.
Work History
SERVER CAPTAIN
1 Year 5 Months- Support 250 guests per shift in a members-focused, upscale dining environment while maintaining polished service standards.
- Oversee front-of-house floor operations during peak hours in coordination with management.
- Coach and mentor servers to strengthen professionalism, guest engagement, and day-to-day performance.
- Organize break schedules and side-work systems to keep service flowing smoothly throughout the shift.
- Coordinate service in Berenjak, the Club's Persian restaurant, to support a consistent dining experience.
- Reinforce elevated service expectations and member relations through attentive, polished guest interactions.
SERVER
10 Months- Support 200 guests per shift while maintaining polished, personalized service for a private club setting.
- Deliver polished table service aligned with Soho House standards and guest-facing hospitality expectations.
- Apply advanced menu, wine, and beverage knowledge to guide recommendations and build guest confidence.
- Support opening service and Berenjak brand execution while coordinating flow with the floor team.
BREAKFAST SERVER
6 Months- Managed 100 breakfast covers per shift while keeping service smooth during peak morning rushes.
- Maintained consistent service standards across high-volume morning shifts in an upscale breakfast setting.
- Coordinated kitchen and dining room timing to keep orders moving and tables comfortable during breakfast service.
- Processed guest orders in POS systems while keeping details accurate in a fast-paced morning environment.
- Delivered detail-oriented service with strong presentation and comfort focus throughout the breakfast rush.
SERVER
6 Months- Delivered 350 guest interactions per shift while maintaining calm, polished service during peak volume.
- Provided structured, high-quality service in a high-volume hospitality environment.
- Managed multiple tables at once while staying composed and building strong guest rapport.
- Maintained accuracy in order entry and payment processing across busy service periods.
SERVER
4 Years 8 Months- Served 200 customers per shift while maintaining polished, guest-focused service in a high-volume late-night setting.
- Delivered consistent table service across multiple years, adapting to busy shifts without losing attention to detail.
- Protected the guest experience during rushes by staying organized, quick, and calm under pressure.
- Supported new team members by modeling service standards and reinforcing smooth floor coordination during busy shifts.
- Coordinated section timing and service flow to keep the dining room moving efficiently in a high-volume environment.
- Built rapport with guests through attentive, relationship-focused service that supported repeat business and positive experiences.
Education
Master’s Degree - Business & Finance
Bachelor’s Degree - Mechanical Engineering
Skills
Server captain leadership & floor oversight
Food
wine & beverage knowledge
Upselling & check growth strategies
Guest experience & relationship building
Allergy awareness & safety compliance
Shift coordination
Team training & onboarding
VIP & member relations
Conflict resolution
POS systems
POS systems
Certification
TIPS Alcohol Training Awareness Program (ATAP), 360 Training.
Timeline
SERVER CAPTAIN
Soho House & Co
04.2025 - CurrentRead More
SERVER
Soho House & Co
06.2024 - 04.2025Read More
BREAKFAST SERVER
Burgerology Midtown
12.2023 - 06.2024Read More
SERVER
Stout Hospitality Group
10.2023 - 04.2024Read More
SERVER
Empanada Mama
01.2019 - 09.2023Read More
UNEFA
Bachelor’s Degree from Mechanical Engineering
Read More
UTH Florida University
Master’s Degree from Business & Finance
Read More