- Gym Workouts
- Team Sports
- Backpacking and Hiking
- Adventure Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
Marco Moctezuma Hernandez
San Diego,CA
Summary
Dedicated professional with strong customer service skills, ensuring satisfaction through effective problem-solving and attention to detail.
Results-driven individual with extensive experience in customer service and team training. Known for strong multitasking abilities and policy comprehension, ready to leverage expertise to optimize customer experiences and enhance service delivery.
Overview
27
27
years of professional experience
Work History
Car Rental Agent
Turo
San Diego, CA
07.2025 - Current
- Managed vehicle rental process from reservation to return, ensuring customer satisfaction throughout experience.
- Coordinated vehicle inspections and maintenance schedules to optimize fleet readiness and reliability.
- Assisted customers in selecting vehicles based on needs, providing recommendations for optimal choices.
- Trained new agents on rental procedures and customer service standards to enhance team performance.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Ramp Agent
Unifi
San Diego, CA
05.2025 - Current
- Operated ground support equipment to ensure efficient aircraft handling.
- Loaded and unloaded baggage, cargo, and freight with attention to safety standards.
- Conducted routine inspections of equipment to maintain operational readiness.
- Collaborated with team members to meet tight turnaround times for aircraft departures.
- Maintained cleanliness and organization of ramp area for optimal workflow efficiency.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Owner/Operator
Housekeeping Solutions LLC
Sitka, AK
10.2001 - Current
- Managed daily operations of cleaning services, ensuring high-quality standards and client satisfaction.
- Developed training programs for staff, enhancing skills and operational efficiency.
- Streamlined scheduling processes, optimizing resource allocation and service delivery.
- Implemented quality control measures to maintain consistency across service offerings.
- Established strong relationships with clients, fostering loyalty and repeat business.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Airline Customer Service Agent
UNIFI / Delta Global Services
Sitka, AK
05.2024 - 03.2025
- Assisted customers with check-in procedures and baggage handling to ensure smooth travel experiences.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to maintain a clean and organized work environment at service counters.
- Utilized reservation systems to manage bookings and modify itineraries as needed for travelers.
- Provided timely updates on flight statuses, gate changes, and delays to inform passengers effectively.
- Conducted thorough checks of travel documents to guarantee compliance with airline regulations and safety standards.
Airline Customer Service Agent
Alaska Airlines
Sitka, AK
04.2023 - 07.2023
- Implemented customer feedback mechanisms to identify areas for service improvement and enhance operations.
- Trained new staff on customer service protocols and operational procedures to ensure consistency in service delivery.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
Project Manager
Proforest Reforestation LP
Sitka, AK
03.2013 - 03.2016
- Led cross-functional teams to develop and implement reforestation strategies.
- Managed project budgets, ensuring efficient resource allocation for sustainable initiatives.
- Coordinated stakeholder engagement to align project goals with community expectations.
- Developed project timelines, streamlining workflows for timely completion of objectives.
- Analyzed project outcomes, driving continuous improvement in reforestation efforts.
- Evaluated new technologies for enhancing reforestation processes and monitoring progress.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Master Furrier /Retail Sales Associate
Sitka Fur Gallery
Sitka, AK
05.1999 - 10.2001
- Assisted customers in selecting high-quality fur garments, enhancing overall shopping experience.
- Provided detailed product knowledge and care instructions to clients, improving service quality.
- Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
- Trained new associates on sales techniques and customer service protocols, fostering team development.
- Custom made garments for cruise line shoppers.
Education
High School Diploma -
University of Alaska
AK03.2024
Skills
- Team player mentality
- Policy comprehension
- Reservation management
- Strong multitasking
- Car maintenance awareness
- Property inspection
- Contract management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
Interests
Timeline
Car Rental Agent
Turo
07.2025 - Current
Ramp Agent
Unifi
05.2025 - Current
Airline Customer Service Agent
UNIFI / Delta Global Services
05.2024 - 03.2025
Airline Customer Service Agent
Alaska Airlines
04.2023 - 07.2023
Project Manager
Proforest Reforestation LP
03.2013 - 03.2016
Owner/Operator
Housekeeping Solutions LLC
10.2001 - Current
Master Furrier /Retail Sales Associate
Sitka Fur Gallery
05.1999 - 10.2001
High School Diploma -
University of Alaska