Marco Ochoa
Summary
Hardworking individual gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Recognized for hard work, attention to detail, and goal achievement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chick Fil-A Shift Leader/Crew Trainer
Dawn Kosir
05.2022 - Current
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enhanced customer satisfaction through prompt and courteous service.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Science - Nursing
Navarro College
05.2023
Bachelor of Science - Nursing
Navarro College
Corsicana, TXSkills
- Customer Service Management
- Operations Support
- Client Support
- Team Leadership
- Team Collaboration and Leadership
- Strong Verbal and Written Communication
Certification
- CPR Certified
- Obtained CCMA certification.
Languages
Spanish
Native or Bilingual
Timeline
Chick Fil-A Shift Leader/Crew Trainer
Dawn Kosir
05.2022 - Current
Bachelor of Science - Nursing
Navarro College
Bachelor of Science - Nursing
Navarro College
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