Marco Tortoledo
Oklahoma City,OK
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
2
2
years of professional experience
Work History
Home Detail Customer Care
Ideal Homes
Norman, OK
02.2022 - 05.2024
- Built sustainable relationships of trust through open communication with customers.
- Identified opportunities to upsell additional services when appropriate.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Gathered customer feedback to suggest improvements for products and services.
Education
Associate of Arts - Construction Science
Oklahoma City Community College
Oklahoma City, OKSkills
- Conflict Mediation
- Commercial and residential projects
- Friendly, positive attitude
- Customer service
- Work ethic
- Documentation And Reporting
Languages
Spanish
Native/ Bilingual
Timeline
Home Detail Customer Care
Ideal Homes
02.2022 - 05.2024
Associate of Arts - Construction Science
Oklahoma City Community College
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