Marco Vera
Austin,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Central Market HEB. Skilled in Retail Knowledge and Critical Thinking, I excel in assessing customer needs and fostering industry partnerships. Achieved notable improvements in service efficiency and sales, demonstrating a results-driven approach with a focus on economic trends and partnership management.
Overview
5
5
years of professional experience
Work History
Central Market
Central Market HEB
01.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
Jds Supermarket
A.M Petroleum
01.2020 - 03.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, and locate items.
Chilis
Brinker Internationl, Chili's Grill & Bar
10.2022 - 12.2022
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Relayed guest comments or suggestions to manager on duty for further action.
Marshalls
TJX Marshalls
10.2022 - 11.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Interpol Science - Science
Interpol
Austin TX05.2021
Law - Defendency
South Harvard
Austin Tx05.2015
Nutrition - Science Education
Texas State University
San Marcos, TX05.2012
Culinary Arts - Apprenticeship
Acf
Golden, CO11.1999
Skills
- Customer Needs Assessments
- Industry Partnership Development
- Accounting Oversight
- Partnership Management
- Economic Trends
- Critical Thinking
- Maintaining Clean Work Areas
- Retail Knowledge
- Closing Techniques
- Service-Orientation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Central Market
Central Market HEB
01.2023 - Current
Chilis
Brinker Internationl, Chili's Grill & Bar
10.2022 - 12.2022
Marshalls
TJX Marshalls
10.2022 - 11.2022
Jds Supermarket
A.M Petroleum
01.2020 - 03.2023
Interpol Science - Science
Interpol
Law - Defendency
South Harvard
Nutrition - Science Education
Texas State University
Culinary Arts - Apprenticeship
Acf
Similar Profiles
Fernando RochaFernando Rocha
Produce Sales Specialist at Central Market HEBProduce Sales Specialist at Central Market HEB
Lizbeth MaldonadoLizbeth Maldonado
Cashier at Central Market HEBCashier at Central Market HEB
Donnell StrangeDonnell Strange
Cashier at Central Market HEBCashier at Central Market HEB