Summary
Overview
Work History
Education
Skills
Timeline
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Rose Jones

Brooklyn,NY

Summary

Accomplished Central Office Technician offering over 20 years of success in maintaining telecommunications equipment to provide reliable service to customers. Highly adept in provisioning circuits, maintenance and remote repairs on circuits and components of equipment. Experienced in instructing proper use of test equipment while following safety procedures.

Overview

32
32
years of professional experience

Work History

Central Office Technician

Verizon
03.1997 - 09.2021
  • Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
  • Enhanced system reliability with thorough inspections and preventive maintenance of switching, transmission, and power equipment.
  • Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
  • Collaborated with cross-functional teams to implement network upgrades, improving overall service quality for customers.
  • Streamlined workflow processes by developing and implementing new procedures for equipment installation and repair.
  • Maintained accurate records of all performed maintenance tasks, ensuring efficient operations and adherence to industry standards.

Telephone Operator

New York Telephone
07.1989 - 03.1997
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.

Education

Bachelor of Science - Psychology

SUNY Empire State College
Saratoga Springs, NY
06.2025

Skills

  • Safety Protocols
  • Report Analysis
  • Office Management
  • Reading Comprehension
  • Team Collaboration
  • Microsoft Office
  • Telecommunications Equipment
  • Logging Job Tickets
  • Customer Needs Assessments
  • Customer Service
  • Multi-Line Telephone Operation
  • Customer Relations

Timeline

Central Office Technician

Verizon
03.1997 - 09.2021

Telephone Operator

New York Telephone
07.1989 - 03.1997

Bachelor of Science - Psychology

SUNY Empire State College

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Rose Jones