Marco Zurita
San Antonio,TX
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
General Manager
Wingstop
10.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Food Preparation Worker
Velvet Taco
06.2024 - 09.2024
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Cleaned and maintained work areas, equipment and utensils.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Stocked and rotated food items according to expiration dates.
- Packaged and stored food products following proper handling and preservation methods.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Maintained composure and work quality while under stress.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
Sushi Chef
Matzu Restaurant
01.2024 - 05.2024
- Prepared high-quality seafood, rice and ingredients for sushi.
- Monitored food production to verify quality and consistency.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Maintained well-organized mise en place to keep work consistent.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Utilized culinary techniques to create visually appealing dishes.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Modified recipes to accommodate dietary restrictions and allergies.
- Evaluated food products to verify freshness and quality.
- Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
- Collaborated with management to create seasonal menu options based on market availability and emerging culinary trends.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Restaurant Owner, Manager, Sushi Chef
Iguana Rock Sushi Restobar
07.2010 - 12.2023
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Maintained positive relationships with local community and government officials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Coordinated with catering staff to deliver food services for special events and functions.
- Recruited, hired, and trained talented staff to fill vacancies.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Owner/Manager
Bakery Sabor Cuencano
02.2020 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
Director of Communications
Galapagos Governmet
03.2013 - 10.2015
- Developed key messaging for all external-facing materials to ensure consistency across channels and touchpoints.
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Enhanced brand visibility by developing and executing strategic communications plans.
- Managed crisis communication, mitigating negative publicity during high-profile incidents.
- Assisted with media interviews, prepping guests and offering assistance with [Task].equipment setup.
- Revamped website content to improve user experience and increase web traffic.
Photographer
Canodros M/V Explorer II
02.2010 - 07.2012
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
Master of Arts - International Chef
School of Culinary Gastronomy of The Americas
Ecuador, Guayaquil02-2016
Bachelor of Arts - Graphic And Digital Design
South America Technoligical Institute
Ecuador05-2003
High School Diploma -
Ignacio Hernandez School
Ecuador01-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Customer relations
- Relationship building
- Inventory control
- Customer relationship management
- Motivation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Wingstop
10.2024 - Current
Food Preparation Worker
Velvet Taco
06.2024 - 09.2024
Sushi Chef
Matzu Restaurant
01.2024 - 05.2024
Owner/Manager
Bakery Sabor Cuencano
02.2020 - 09.2022
Director of Communications
Galapagos Governmet
03.2013 - 10.2015
Restaurant Owner, Manager, Sushi Chef
Iguana Rock Sushi Restobar
07.2010 - 12.2023
Photographer
Canodros M/V Explorer II
02.2010 - 07.2012
Master of Arts - International Chef
School of Culinary Gastronomy of The Americas
Bachelor of Arts - Graphic And Digital Design
South America Technoligical Institute
High School Diploma -
Ignacio Hernandez School
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