MARCO A. GONZABA II
Phoenix,AZ
Summary
My goal is to seek a challenging leadership position where I can apply my experience and skills to provide outstanding customer service, assist teammates in their professional development, and grow the business. Reliable and hardworking manager familiar with working with team to serve multiple clients per shift. Thriving interpersonal and multitasking skills honed in fast-paced environment.
Overview
24
24
years of professional experience
Work History
Recruiting Director
Can Monkey LLC
Tempe, AZ
07.2022 - Current
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Sourced and screened potential candidates for open positions.
- Developed job descriptions and postings to attract qualified applicants.
- Identified best practices for recruiting process improvement.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Developed recruitment strategies to achieve required staffing levels for new market launches.
- Utilized internal recruiting systems to record, update and track all candidate progress.
- Supported hiring efforts for multiple markets.
Bar Operations Manager
Lucky Strike
Phoenix, AZ
05.2019 - 03.2020
- Working high volume banquet parties, providing excellent customer experience, creating craft cocktails and ensuring accurate orders
- Sharing the passion of cocktails with the 'locals' or 'regulars' to create a positive and friendly relationship to guarantee a memorable experience
- Communicates with team members and exude leadership skills by on boarding new talent
- Ability to adapt to a fast paced environment confidently
- Keep record of drink/food orders, make drinks for cocktail servers, keep track of several guest tabs (20+) and seat numbers keeping things in order for a balanced cash out at the end of every shift.
Assistant Manager
Juan Jaime’s Tacos and Tequila
Chandler, AZ
08.2019 - 12.2019
- Opening the Restaurant and ensuring all is business ready
- Assisting in completing bank deposits as well as balancing cash drawers
- Writing checks to vendors, overseeing the deliveries match the invoices, and keeping record of paperwork in quickbooks
- Write the 'front of house' work schedule to make sure employee requests and schedules are supportive of the business needs
- Set up for success for peak times and shifting gears in different roles as needed-such as bussing or bartending
- Embodying leadership skills to fellow employees to guide them with their growth in the food service industry.
Bartender
Kona Grill
Chandler, AZ
12.2015 - 04.2019
- Provided top-quality service to guests in this high-volume bar/lounge, developing a first-name basis relationship with a large number of regular customers
- Operated a 22-seat bar, selling up to $2500 per night in liquor and food, as well as making drinks for the entire restaurant
- Applied my knowledge of many different styles of cocktails, seasonal cocktail menus, and numerous premium brands to offer well-received drink suggestions (up-sells) to guests
- Developed positive relationships and good communications with co-workers, ensuring accurate and timely delivery of food and drink orders
- Responsible for closing operations, including an accurate bar cash out, cleaning and restocking
- Our restaurant was one of many closed due to company entering Chapter 11 reorganization.
Market Analyst
GOLFSWITCH (ACQUIRED BY EZ-LINKS)
Scottsdale, AZ
07.2013 - 11.2015
- Sold products to our golf course clients based on their online business goals
- Assisted golf course clients to set up their greens fees, create online promotions, and connect to resellers via our admin system
- Trained golf course clients to use our software to generate revenue for their golf club
- Monitored and worked to maximize the sales activity of the 250+ golf courses in our network
- Developed creative ideas to promote online sales for our golf course clients
- Maintained great relationships to keep golf course clients (owners and managers) very satisfied and reinforce the value of our software and service.
Server/Bartender
KONA GRILL
Chandler, AZ
05.2014 - 02.2015
- Served guests in this high-volume bar/lounge
- Promptly delivered menus to guests, sharing specials and suggested drinks, appetizers, and main courses
- Communicated and coordinated with teammates, assisting each other to assure best guest experience to run an efficient operation
- Provided great service to guests, completed necessary side work in any lulls, and cleaned and restocked at closing.
Customer Support
GOLFSWITCH (ACQUIRED BY EZ-LINKS)
Scottsdale, AZ
10.2012 - 06.2013
- Helped customers book online tee times, and also sold them tee times that were 'barter' times owned by Golfswitch
- Supported golfers who had issues booking tee times and issued refunds when necessary
- Trained co-worker to take over my position upon my promotion.
Bartender
SANDBAR MEXICAN GRILL
Chandler, AZ
07.2009 - 10.2012
- Served guests in this high-volume nightclub, selling up to $2500 per night in liquor
- Provided top quality service to guests, serving food and drinks promptly
- Monitored guests to prevent over-intoxication, skilled at ceasing service without drama
- Cleaned and restocked at closing, preparing bar for next days’ service.
Server/Bartender
KONA GRILL
Chandler, AZ
01.2006 - 06.2009
- Served customers in the high-volume bar/lounge
- Promptly delivered menus to guests, sharing specials and suggested drinks, appetizers, and main courses
- Communicated and coordinated with teammates, assisting each other to assure best guest experience to run an efficient operation
- Provided great service to guests, completed necessary side work in any lulls, and cleaned and restocked at closing.
Sales
LIBERTY MOTORSPORTS
Yuma, AZ
06.2004 - 08.2005
- Learned customers’ needs and helped them decide on the appropriate recreational vehicle, including ATVs, cruisers, street bikes, dirt bikes and watercraft, building on substantial knowledge of multiple brands to close sales
- Built rapport with customers to comfortably assist them with purchase, offering financing options, and completing closing paperwork
- Assured proper preparation of vehicle and was responsible for delivery to customer.
Sales
TOWN AND COUNTRY/RIDE NOW MOTORSPORTS
Chandler, AZ
06.2001 - 06.2004
- Learned customers’ needs and helped them decide on the appropriate recreational vehicle, including ATVs, cruisers, street bikes, dirt bikes and watercraft, building on substantial knowledge of multiple brands to close sales
- Assisted customers with purchase, offering financing options, and presenting closing paperwork
- Assured proper preparation of vehicle and was responsible for delivery to customer.
Education
ARIZONA WESTERN COLLEGE
11.2000
Graduated -
YUMA HIGH SCHOOL
01.2000
Skills
- Hiring And Retention
- Talent Recruitment
- Sales experience
- Closing Sales
- Outstanding Customer Service
- Complex Problem-Solving
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
Recruiting Director
Can Monkey LLC
07.2022 - Current
Assistant Manager
Juan Jaime’s Tacos and Tequila
08.2019 - 12.2019
Bar Operations Manager
Lucky Strike
05.2019 - 03.2020
Bartender
Kona Grill
12.2015 - 04.2019
Server/Bartender
KONA GRILL
05.2014 - 02.2015
Market Analyst
GOLFSWITCH (ACQUIRED BY EZ-LINKS)
07.2013 - 11.2015
Customer Support
GOLFSWITCH (ACQUIRED BY EZ-LINKS)
10.2012 - 06.2013
Bartender
SANDBAR MEXICAN GRILL
07.2009 - 10.2012
Server/Bartender
KONA GRILL
01.2006 - 06.2009
Sales
LIBERTY MOTORSPORTS
06.2004 - 08.2005
Sales
TOWN AND COUNTRY/RIDE NOW MOTORSPORTS
06.2001 - 06.2004
ARIZONA WESTERN COLLEGE
Graduated -
YUMA HIGH SCHOOL