Marco Antonio Vargas Balderas
Aurora,CO
Summary
Dynamic leader with a proven track record in operations management and staff training, notably at Western Delivery Solutions. Specializes in process improvement and strategic planning, enhancing team efficiency and client relations. Excelled in staff education, achieving significant productivity increases without compromising service quality. Skilled in active listening, fostering a culture of continuous improvement and brand representation.
Overview
10
10
years of professional experience
Work History
Supervisor
Western Delivery Solutions
12.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Educated staff on organizational mission and goals to help employees achieve success.
Assistant Manager
Denver Green Light
08.2019 - 11.2021
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Supervisor
Final Mile Fast
10.2018 - 07.2019
Supervisor
Worldwide Flight Services
12.2014 - 07.2017
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Preparatoria Del Valle
5 De Mayo #410, #412, Zona Centro, León, Mexico05.2012
Skills
- Process Improvement
- Strategic Planning
- Operations Management
- Staff Management
- Training and mentoring
- Client Relations
- Brand representation
- Active Listening
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Western Delivery Solutions
12.2021 - Current
Assistant Manager
Denver Green Light
08.2019 - 11.2021
Supervisor
Final Mile Fast
10.2018 - 07.2019
Supervisor
Worldwide Flight Services
12.2014 - 07.2017
High School Diploma -
Preparatoria Del Valle
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