marconi Gyimah
Forney
Overview
20
20
years of professional experience
Work History
Delivery Driver
DoorDash
Forney, Texas
02.2020 - Current
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
Uber
Forney, Tx
07.2018 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Delivery Driver
Lyft
Forney, Texas
08.2017 - Current
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Minimized company liability and risks to loads by obeying traffic laws.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant Store Manager
Walmart
Forney, Tx
11.2005 - 05.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Reported issues to higher management with great detail.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
GED -
Osei Kyertwie
KumasiSkills
- Customer Relations
- Stock management
- Loss Prevention
- Store Organization
- Assignment Delegation
- Problem-Solving
- Shift Scheduling
- Customer experience
- Vendor Management
- Customer Service
- Staff Scheduling
- Employee Coaching
Timeline
Delivery Driver
DoorDash
02.2020 - Current
Delivery Driver
Uber
07.2018 - Current
Delivery Driver
Lyft
08.2017 - Current
Assistant Store Manager
Walmart
11.2005 - 05.2025
GED -
Osei Kyertwie