Overview
Work History
Education
Skills
Timeline
AccountManager

marconi Gyimah

Forney

Overview

20
20
years of professional experience

Work History

Delivery Driver

DoorDash
Forney, Texas
02.2020 - Current
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

Uber
Forney, Tx
07.2018 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Delivery Driver

Lyft
Forney, Texas
08.2017 - Current
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Managed customer inquiries and complaints in polite and professional manner.

Assistant Store Manager

Walmart
Forney, Tx
11.2005 - 05.2025
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Reported issues to higher management with great detail.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Education

GED -

Osei Kyertwie
Kumasi

Skills

  • Customer Relations
  • Stock management
  • Loss Prevention
  • Store Organization
  • Assignment Delegation
  • Problem-Solving
  • Shift Scheduling
  • Customer experience
  • Vendor Management
  • Customer Service
  • Staff Scheduling
  • Employee Coaching

Timeline

Delivery Driver

DoorDash
02.2020 - Current

Delivery Driver

Uber
07.2018 - Current

Delivery Driver

Lyft
08.2017 - Current

Assistant Store Manager

Walmart
11.2005 - 05.2025

GED -

Osei Kyertwie

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marconi Gyimah