Marcos Jimenez
Tim Hortons
Columbus,OH
1
Language
18
years of professional experience
Results-driven Assistant Manager experienced in retail operations and customer service. Increased sales and enhanced customer satisfaction through effective team leadership and employee training. Implemented security strategies to mitigate risks and ensure compliance, fostering a safe environment for both staff and customers.
Work History
Assistant Manager
15 Years 2 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Asset Protection Associate
6 Years 4 Months- Conducted thorough investigations of suspected theft incidents, documenting findings accurately.
- Collaborated with law enforcement during theft investigations, providing detailed reports and evidence.
- Trained new associates on loss prevention techniques and safety protocols, enhancing team effectiveness.
- Monitored store premises to prevent theft and ensure safety compliance.
- Implemented security measures across store areas, reducing potential risks and vulnerabilities.
- Analyzed incident data to identify trends and recommend strategic improvements in asset protection practices.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
Assistant Manager
3 Years 10 Months- Trained and mentored staff on customer service best practices and operational procedures.
- Developed employee schedules, aligning staffing with peak customer demand for improved service efficiency.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed employee schedules, aligning staffing with peak customer demand for improved service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma
Skills
Customer service
Product and service sales
Customer relations
Relationship management
Inventory management
Retail operations
Workload management
Workplace safety compliance
Safety training programs
Employee supervision
Coaching and mentoring
Staff training
Decision-making
Problem-solving
Problem resolution
Team motivation techniques
Multitasking
Active listening
Professionalism
Employee engagement
Closing oversight
Money handling
Budget assistance
Compliance
Professional and courteous
Computer skills
Computer skills
Cost control measures
Employee performance management
Accomplishments
- Supervised team of new staff members. in the training fo there own store,
- Achieved Training by completing Management with accuracy and efficiency for freshly new managers for the opening of there new stores.
- Collaborated with team of Managers in the development of Operating the Run of new Restaurants to Open and Close Routines.
- Achieved Training by introducing my Experience for manager and assistants tasks for opening and closing a store.
- Resolved product issue through consumer testing.
- Achieved the Prevention through effectively helping with the police in theft and scamming.
Languages
Spanish
Native or Bilingual
Interests
Gardening
Enjoying the art of baking and pastry-making
experimenting with recipes.
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Strategy Games
High-Intensity Interval Training
I like working with my hands and fixing things.
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Hiking
Video Gaming
Team Sports
Reading
Backpacking and Hiking
I participate in low-impact exercises to strengthen core muscles.
Music
Watching Movies and TV Shows
Baking
Swimming
Camping
Interior Design
Fashion and Style
Video Game Design
Drawing and Painting
Timeline
Asset Protection Associate
Walmart
02.2020 - 06.2026Read More
Assistant Manager
Tim Hortons
06.2011 - 08.2026Read More
Assistant Manager
SUBWAY®Restaurants
05.2008 - 03.2012Read More
Thomas Worthington
High School Diploma
Read More