Marcos Aragon
Thornton,CO
Summary
Highly adaptable and agile staff leader with a proven track record of success. Bring a motivational approach and upbeat nature to every role undertook. Expertise lies in training employees and utilizing organized approaches to handle daily planning and customer service requirements effectively. Forward-thinking mindset and industrious work ethic prioritize diplomatic communication to maximize engagement and ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
The Vapor Shop
2018.04 - Current
- Conducted inventory; arranged displays of merchandise
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Program Aide
The YMCA
2014.11 - 2016.06
- Monitored children's activities throughout day for safety.
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Maintained a clean workspace for staff and children
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
Education
Associates Degree of General Studies -
The University of Colorado Denver
Denver, CO12.2023
High School Diploma -
Mapleton Expeditionary School of The Arts
Thornton, CO05.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Compliance understanding
- Policy Enforcement
- Problem Resolution
- Time Management
- Active Listening
- Good Judgment
- Negotiation and Conflict Resolution
Additional Information
Familiar with Microsoft Word and PowerPoint., Comfortable operating a Skid Steer.
Activities
Colorado Saint Bernard Rescue, 05/2018-12/2023, Volunteered at multiple marathons.
Timeline
Assistant Manager
The Vapor Shop
2018.04 - Current
Program Aide
The YMCA
2014.11 - 2016.06
Associates Degree of General Studies -
The University of Colorado Denver
High School Diploma -
Mapleton Expeditionary School of The Arts
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