Marcos Bernardo
Sacramento,CA
Summary
Motivated, outgoing, and determined to finish anything that I put my mind to. I have worked in a variety of settings and has gained a lot of experience and skills along the way.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for great enthusiasm and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. Very good at starting a conversation with anyone.
Overview
16
16
years of professional experience
Work History
Store Manager
Big 5 Sporting Goods
Sacramento, CA
01.2021 - Current
- -Maintained a storefront with high volume
- -Managing a staff of 10+, delegating tasks
- -Responsible for the overall compliance of Company policies and procedures.
- -Communicate well with subordinate employees and instill company vision
- -Oversees training for all employees including Manager Trainees
- -Plans and prepares work schedules
- -Ensures compliance of employees with established policies
- -Engage with new computer software and applications
- -Product Promotion / lots of sale items to suggest
- -Travel to other locations and cover for managers or fill in as associate
- -Loss Prevention , Familiar with regular customers and potential threats
- -Selling of all Calibers of ammunition
- -Knowledgeable of calibers and their differences
- -Stocking of all items in store, Pools, Tennis Shoes, Ping Pong Tables, Ammunition
Pool Maintenance Associate
Skim & Dip LLC
Concord, CA
02.2021 - 06.2021
- Routine route of client list
- Conducted routine inspections to identify and resolve maintenance issues in equipment and facilities.
- Comprehend procedures to keep swimming pools at appropriate acidic levels
- Clean filters for pool system
- Clean leaves from top and scrub sides of pool
- Responsible for Work Truck and its tools
- Finish route within Time Limit
- Access to clients properties within gated communities
- Work with chemicals and know their correct usage
Line Prep Cook
El Charro Mexican Dining
Lafayette, CA
01.2018 - 03.2021
- -Daily Routine Memorized
- -Memorization of House Recipes
- -Preparation of Chips , Vegetables , Salsa , Food To Go Orders Prep
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Kitchen Upkeep, Cleaning of all appliances and work area
- Stocking of Frozen goods and fresh produce
- Monitored cooking times and temperatures to ensure optimal taste and presentation of dishes.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Court Monitor/Snack Bar Associate/Party Host
Sky High Trampoline Park
Concord, CA
01.2016 - 01.2018
- Closely watch group of kids and enforce park rules
- Bathroom maintenance
- Snack Bar Associate , stock candy and other goods
- Cashier responsibilities
- Birthday Party Host , welcome families to the park and help set up their child's birthday party , serve food to all guests
- Customer Service
- Billing procedures for parties/guests
- Ensured cleanliness and organization of trampoline areas for optimal user experience.
- Trained new staff on emergency procedures and operational protocols to enhance team readiness.
Cashier, Drive thru Cashier, Order Taker
In N Out Burger
Pleasant Hill, CA
06.2015 - 01.2016
- Dining room host, clean tables & welcome all customers
- Processed customer transactions accurately and efficiently in fast-paced environments.
- Trash Maintenance
- Maintain Appliances and work area
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Implemented best practices for cash management, minimizing discrepancies during shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Line Prep Cook
El Charro Mexican Dining
Lafayette, CA
01.2010 - 01.2015
Education
High School Diploma -
Alhambra Senior High School
Martinez, CA06-2014
Skills
- Time Management
- Inventory Management
- Food Prep Line Cook
- Staff Management
- Delivery Coordinator
- Routine tasks
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Training and mentoring
- Cash management
- Recruitment and hiring
- Supply ordering
- Opening and closing procedures
- Product organization
- Loss Prevention
- Product/Sales Promotion
- Customer Service Expert
- Merchandising Expertise
- Cashier
- Waste Management
- Shipment Containment
Timeline
Pool Maintenance Associate
Skim & Dip LLC
02.2021 - 06.2021
Store Manager
Big 5 Sporting Goods
01.2021 - Current
Line Prep Cook
El Charro Mexican Dining
01.2018 - 03.2021
Court Monitor/Snack Bar Associate/Party Host
Sky High Trampoline Park
01.2016 - 01.2018
Cashier, Drive thru Cashier, Order Taker
In N Out Burger
06.2015 - 01.2016
Line Prep Cook
El Charro Mexican Dining
01.2010 - 01.2015
High School Diploma -
Alhambra Senior High School