Marcos Briseno
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and sales at Cavender's Boot City, leveraging exceptional customer service and POS system operation skills. Expert in relationship management and guest relations, contributing to significant team success. Demonstrated strong work ethic and organizational abilities, ensuring efficient operations and a welcoming environment for guests. Motivated, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Cheerful offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
Work History
Restaurant Server
The Plaza Restaurant
09.2021 - 07.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Demolition Laborer
Trifecta Roofing
06.2021 - 08.2021
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
- Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
Sales Associate
Cavender's Boot City
10.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Texas Tech University
Lubbock, TXHigh School Diploma -
RL Turner High School
Carrollton, TX06.2019
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- POS System Operation
- Memory retention
- Quality Control
- Relationship Management
Timeline
Restaurant Server
The Plaza Restaurant
09.2021 - 07.2024
Demolition Laborer
Trifecta Roofing
06.2021 - 08.2021
Sales Associate
Cavender's Boot City
10.2018 - 02.2019
High School Diploma -
Texas Tech University
High School Diploma -
RL Turner High School
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