Marcos Cayetano
Los Angeles,CA
Summary
Motivated Behavior Specialist adept at working with students of all backgrounds and socioeconomic levels. Familiar with neglect and child abuse situations. Advocates for available resources and builds powerful support network around children in need .Eager to work with teachers and students to improve classroom interactions and academic success.
Overview
3
3
years of professional experience
Work History
Behavior Interventionist
360 Behavioral Health
10.2024 - Current
- Improved behaviors through modeling, role-playing and other effective strategies.
- Developed intervention plans based on established guidelines and individual needs.
- Completed observations of students in classroom and social situations.
Retail Associate
Big 5 Sporting Goods
11.2023 - Current
- Engaged with customers to determine appropriate items to fit needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked and cleaned shelves while maintaining neat and orderly store.
Customer Service Associate
Maplecraft
03.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Curacao
10.2022 - 01.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Packaged and shipped online orders.
Customer Service Associate
Domino's Pizza
01.2022 - 04.2022
- Greeted customers and took their orders in person and through the phone.
- Helped prepare and cook pizzas in the kitchen.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes.
Education
High School Diploma -
Robert F Kennedy Community School
06.2016
Skills
- Customer Service and Assistance
- Exceptional Communicator
- High Energy
- Problem Resolution
- Retail Sales
- Teamwork and Collaboration
- Cash Register Operation
- Team collaboration
- Continuous professional development
- Functional behavior assessments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Behavior Interventionist
360 Behavioral Health
10.2024 - Current
Retail Associate
Big 5 Sporting Goods
11.2023 - Current
Customer Service Associate
Maplecraft
03.2023 - 09.2024
Customer Service Representative
Curacao
10.2022 - 01.2023
Customer Service Associate
Domino's Pizza
01.2022 - 04.2022
High School Diploma -
Robert F Kennedy Community School
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