Marcos Cruz-Moreno
Cleveland,OH
Summary
Hi, my name is Marcos. A little about me; I am a hard worker, very goal driven. I enjoy a fast paced work environment to keep me busy. I’ve always had to work hard for what I want so that is how I got into a lot of management positions enjoy being a good leader to my peers, I am not afraid of responsibility and will always take on any challenge thrown at me with confidence. If I sound like someone who fits the position, I look forward to hearing from you. Thank you.
Overview
10
10
years of professional experience
Work History
Auto Detail Manager /Automotive Service Advisor
Larchmere Imports
06.2022 - Current
- Supervised daily operations to ensure high-quality vehicle detailing standards.
- Trained and mentored team members on effective cleaning techniques and product usage.
- Developed efficient workflows to enhance productivity and reduce turnaround time.
- Implemented quality control processes, ensuring consistent results across all detailing services.
- Assisted customers with inquiries, providing accurate information on services and products.
- Collaborated with technicians to ensure timely service delivery and customer satisfaction.
- Managed service appointments, optimizing schedules for efficiency and workflow.
Warehouse Manager
Amazon
03.2019 - 08.2022
- Oversaw daily warehouse operations to ensure optimal workflow and efficiency.
- Implemented safety protocols, resulting in a significant reduction in workplace incidents.
- Trained and mentored new staff on operational procedures and equipment usage.
- Managed inventory levels using advanced tracking systems to minimize stock discrepancies.
- Analyzed performance metrics to identify areas for operational enhancements and cost savings.
Valet Manager
Safeway
11.2017 - 07.2022
- Managed daily valet operations to ensure efficient vehicle handling and customer satisfaction.
- Trained and mentored staff on best practices for vehicle retrieval and parking protocols.
- Implemented process improvements that enhanced service speed and reduced customer wait times.
- Developed training materials for new hires to maintain service quality and operational standards.
- Conducted performance evaluations to identify areas for staff development and training needs.
- Established communication protocols between valet team and customers to enhance service experience.
CNC / Quality Control Specialist
Zafiri Precision
08.2020 - 06.2022
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Conducted detailed inspections and tests on incoming materials and finished products to ensure quality control.
- Collaborated with production teams to develop and implement process improvements, reducing defect rates.
- Trained new staff on quality control procedures and best practices to maintain consistency in operations.
- Developed and maintained documentation for quality management systems, ensuring adherence to regulatory requirements.
Auto Detail Manager
Jaguar Land Rover Tampa FL
10.2015 - 12.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained detail team to deliver best possible service to customers with quality work.
- Inspected finished work to verify employee compliance with detailing standards.
- Ensured proper maintenance of company vehicles while managing fuel consumption efficiently within budget constraints.
- Continuously researched industry trends and advancements in technology to stay ahead of competitors in terms of service offerings and techniques.
Education
High School Diploma -
Middleton High School
Tampa, FL05-2015
Skills
- Upselling services
- Efficiency improvement
- Expertise in detailing
- Training and mentoring
- Team management
- Inventory control
- Quality assurance
- Labor cost optimization
- Positive attitude
Timeline
Auto Detail Manager /Automotive Service Advisor
Larchmere Imports
06.2022 - Current
CNC / Quality Control Specialist
Zafiri Precision
08.2020 - 06.2022
Warehouse Manager
Amazon
03.2019 - 08.2022
Valet Manager
Safeway
11.2017 - 07.2022
Auto Detail Manager
Jaguar Land Rover Tampa FL
10.2015 - 12.2018
High School Diploma -
Middleton High School