Overview
Work History
Education
Skills
Timeline
Generic

Marcos De Luca

Miami,FL

Overview

6
6
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
01.2025 - 11.2025
  • Proactively drive sales by engaging consumers to recommend tailored experiences, ensuring all guest requirements and standards are met.
  • Cultivate lasting customer relationships by delivering exceptional service, maximizing retention, and consistently exceeding revenue targets.
  • Develop and maintain a personalized client database, leveraging insights to anticipate preferences and promote relevant offerings.
  • Utilized CRM software to document interactions and track customer feedback effectively.

Sales Associate

IKEA
11.2021 - 08.2024
  • Executed strategic display setups and hands-on product demonstrations, ensuring adherence to visual merchandising standards.
  • Managed daily cash transactions and inventory assets with 100% accuracy, strictly adhering to company asset protection policies.
  • Facilitated in-store surveys and analyzed customer feedback to implement physical improvements in product displays and in-store navigation.

Barista

Starbucks
01.2020 - 06.2021
  • Streamlined order preparation during peak hours by coordinating tasks with team members to reduce wait times and ensure quality service.
  • Arranged in-store marketing, ensuring cohesive displays for new products and promotions aligned with brand guidelines.
  • Developed lasting customer relationships in a high-speed Food & Beverage environment, contributing to increased repeat visits.

Education

Bachelor of Business Administration - Marketing

Florida International University (FIU)
Miami, FL
08.2023

Skills

  • Cash Handling Procedures;
  • Point of Sale (POS) Systems;
  • Daily Sales Reconciliation;
  • Inventory Management
  • Google Analytics
  • HubSpot
  • Qualtrics
  • Languages: English (Fluent), Spanish (Fluent)

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
01.2025 - 11.2025

Sales Associate

IKEA
11.2021 - 08.2024

Barista

Starbucks
01.2020 - 06.2021

Bachelor of Business Administration - Marketing

Florida International University (FIU)