Marcos De Luca
Miami,FL
Overview
6
6
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
01.2025 - 11.2025
- Proactively drive sales by engaging consumers to recommend tailored experiences, ensuring all guest requirements and standards are met.
- Cultivate lasting customer relationships by delivering exceptional service, maximizing retention, and consistently exceeding revenue targets.
- Develop and maintain a personalized client database, leveraging insights to anticipate preferences and promote relevant offerings.
- Utilized CRM software to document interactions and track customer feedback effectively.
Sales Associate
IKEA
11.2021 - 08.2024
- Executed strategic display setups and hands-on product demonstrations, ensuring adherence to visual merchandising standards.
- Managed daily cash transactions and inventory assets with 100% accuracy, strictly adhering to company asset protection policies.
- Facilitated in-store surveys and analyzed customer feedback to implement physical improvements in product displays and in-store navigation.
Barista
Starbucks
01.2020 - 06.2021
- Streamlined order preparation during peak hours by coordinating tasks with team members to reduce wait times and ensure quality service.
- Arranged in-store marketing, ensuring cohesive displays for new products and promotions aligned with brand guidelines.
- Developed lasting customer relationships in a high-speed Food & Beverage environment, contributing to increased repeat visits.
Education
Bachelor of Business Administration - Marketing
Florida International University (FIU)
Miami, FL08.2023
Skills
- Cash Handling Procedures;
- Point of Sale (POS) Systems;
- Daily Sales Reconciliation;
- Inventory Management
- Google Analytics
- HubSpot
- Qualtrics
- Languages: English (Fluent), Spanish (Fluent)
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
01.2025 - 11.2025
Sales Associate
IKEA
11.2021 - 08.2024
Barista
Starbucks
01.2020 - 06.2021
Bachelor of Business Administration - Marketing
Florida International University (FIU)