Summary
Work History
Education
Skills
Languages
Timeline
AssistantManager

Marcos Escamilla

Plano,TX

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing customer satisfaction. Skilled in money handling and employee performance evaluations, driving operational efficiency and fostering a collaborative team environment to achieve sales growth and improve service standards.

Work History

Assistant Manager

7 Eleven Store
  • Oversaw daily store operations to ensure adherence to company policies and procedures.
  • Oversaw inventory management and coordinated restocking efforts to ensure optimal product availability.
  • Facilitated training sessions for new staff on operational procedures and customer service techniques.
  • Executed promotional display strategies to elevate product visibility.
  • Oversaw cash handling processes to ensure accuracy during transactions and end-of-day reconciliation.
  • Managed customer inquiries and resolved complaints to improve overall shopping experience.
  • Partnered with management to design staff schedules that enhance workforce efficiency during peak hours.
  • Oversaw daily operations to ensure adherence to performance quality and service standards.
  • Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
  • Provided expert guidance to customers in evaluating needs and preferences.
  • Fostered teamwork by driving collaboration among staff members on diverse project tasks.

Team Leader-

7 Eleven Store
Dallas, TX
2020 - 2026
  • Oversaw daily operations to drive optimal store performance and enhance customer satisfaction.
  • Facilitated training and mentorship programs for staff on customer service excellence and inventory management strategies.
  • Streamlined process improvements to optimize workflow efficiency across store departments.
  • Oversaw inventory management and coordinated restocking efforts to optimize stock levels.
  • Addressed customer complaints swiftly to enhance satisfaction and loyalty.

Front End Manager

Walmart
Dallas, TX
2017 - 2023
  • Led team to enhance customer service and improve shopping experience.
  • Developed and implemented training programs for new associates.
  • Analyzed sales data to identify trends and optimize inventory management.
  • Coordinated store merchandising strategies to maximize product visibility.
  • Ensured compliance with company policies, safety standards, and regulations.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.
  • Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
  • Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.

Education

No Degree -

Laredo Community College
Laredo, TX

High School Diploma - Diploma

Martin High School
Laredo, TX
08-1981

Skills

Customer service

Money handling

Team leadership

Decision-making

Customer relations

Team motivation

Staff supervision

Retail operations

Customer relationship management (CRM)

Policy enforcement

Employee performance evaluations

Employee performance evaluation

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

7 Eleven Store

Team Leader-

7 Eleven Store
2020 - 2026

Front End Manager

Walmart
2017 - 2023

No Degree -

Laredo Community College

High School Diploma - Diploma

Martin High School

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