Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcos Miranda

Rohnert Park,CA

Summary

Dynamic operations leader with extensive experience at MV, excelling in managing roadway efficiency and enhancing customer relations. Proven ability in complex problem solving and staff training, driving safety compliance and operational excellence. Recognized for implementing strategic improvements that significantly reduced incident risks and elevated team performance.

Overview

26
26
years of professional experience

Work History

Road Supervisor

MV
Petaluma, CA
02.2023 - Current
  • Ensured the safe and efficient operation of roadways by supervising crews in all aspects of maintenance activities.
  • Analyzed traffic patterns and identified areas requiring additional resources or modifications in order to improve efficiency.
  • Investigated customer complaints related to roadways; provided appropriate solutions or referred them to higher management as needed.
  • Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
  • Collaborated with local government agencies regarding policies pertaining to roadways; responded promptly to inquiries from these entities.
  • Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
  • Provided technical guidance to field staff on a variety of issues related to roadway operations.
  • Utilized problem solving skills to resolve conflicts between employees or customers in a timely manner.
  • Inspected roads to identify deficiencies and potential hazards; coordinated with other departments to ensure proper repairs were made.
  • Reviewed accident reports and implemented changes to reduce risk of future incidents.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.

Restoration Supervisor

AC NOMA
Rohnert Park, CA
11.2021 - 01.2023
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected completed restoration to ensure conformance to standards.
  • Recruited and trained new employees to meet job requirements.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Communicated regularly with team members about upcoming deadlines or changes in plans.

Retail Manager

The Home Depot Inc
Rohnert Park, CA
05.1999 - 11.2021
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Education

GED -

Santa Rosa Junior College
Santa Rosa, CA
09.1992

Skills

  • Managing Operations and Efficiency
  • Customer Service
  • Customer Relationship Management
  • Business Development
  • Documentation and Reporting
  • Performance Evaluations
  • Staff Training
  • Complex Problem Solving
  • Work Planning and Prioritization
  • Incident investigation procedures
  • Strong communication skills
  • Staff training and development
  • Transit operations coordination
  • Transportation planning concepts
  • BTW recertification through MV
  • Reasonable suspicion training

Languages

Spanish
Native/ Bilingual

Timeline

Road Supervisor

MV
02.2023 - Current

Restoration Supervisor

AC NOMA
11.2021 - 01.2023

Retail Manager

The Home Depot Inc
05.1999 - 11.2021

GED -

Santa Rosa Junior College

Similar Profiles

CREATE PROFILE
Marcos Miranda