Marcos Rodriguez
El Paso,TX
Summary
Assistant Director with proven expertise in team leadership and operational optimization. Established customer service excellence standards and streamlined processes, resulting in enhanced service delivery across the organization.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Assistant Director
Cradles and Crayons
El Paso, Texas
06.2018 - Current
- Established standards of excellence for customer service delivery across the organization.
- Managed daily workflow by assigning tasks, tracking progress, and providing necessary assistance.
- Developed and led a team of 10 employees to optimize operational efficiency.
- Collaborated with staff to improve service delivery and streamline operations.
- Implemented inventory management practices to maintain stock levels.
- Managed customer service inquiries and complaints in a timely manner.
Technician
Azar Tv Service and Appliances
El Paso, Texas
06.2018 - Current
- Performed repairs on various electronic devices, ensuring functionality and reliability.
- Diagnosed technical issues in televisions and appliances for customer satisfaction.
- Documented service records accurately for warranty and follow-up purposes.
- Followed safety practices to safeguard against injury and damage to property.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
Lead After school teacher
Cradles and Crayons
El Paso, Texas
07.2017 - 12.2022
- Developed engaging lesson plans for diverse student groups.
- Supervised and guided teaching staff in daily activities.
- Implemented curriculum enhancements to foster creativity and learning.
- Coordinated after-school programs and activities for children.
- Trained staff on best practices in child development techniques.
- Communicated effectively with parents regarding student progress.
- Created a safe and nurturing environment for all students.
Education
High School Diploma -
Franklin High School
El Paso, TX05-2017
Skills
- Customer service excellence
- Team collaboration
- Inventory oversight
- Operational optimization
- Service delivery management
- Customer relationship development
Languages
Spanish
Professional
English
Professional
Certification
Food Handlers
Timeline
Assistant Director
Cradles and Crayons
06.2018 - Current
Technician
Azar Tv Service and Appliances
06.2018 - Current
Lead After school teacher
Cradles and Crayons
07.2017 - 12.2022
High School Diploma -
Franklin High School