Summary
Overview
Work History
Education
Skills
Volunteer Work
Additional Information
Affiliations
Languages
Timeline
Generic

Marcos Torales-Montes

Petersburg,VA

Summary

The individual is a dedicated and hardworking student who has gained valuable experience as a server, providing exceptional customer service and ensuring smooth restaurant operations. In addition to their work experience, they are passionate about giving back to the community and have actively participated in various volunteer programs. Their strong communication and interpersonal skills, coupled with their attention to detail and ability to work well under pressure, have allowed them to excel both in their professional and personal endeavors. They are committed to leveraging their skills and experience to contribute positively to any organization they are a part of.

Overview

1
1
year of professional experience

Work History

Server

La Loteria
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards and guests expereince.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.


Education

High School Diploma -

Petersburg High School
Petersburg, VA
06.2024

Associate of Science -

Richard Bland College
Petersburg, VA
05.2024

Skills

  • Leadership Skills
  • Interpersonal Skills
  • Adaptability
  • Multilingualism
  • Strong Work Ethic
  • Communication Skills
  • Problem-Solving Skills
  • Time Management

Volunteer Work

Hispanic Culture Consultants (HCC)                                                                                        2016-PRESENT

  • Manage and organized events of Hispanic culture
  • Guided crowd flow and answered a volley of questions at the Mexican Consulate on Wheels event (on average 200 Mexican Citizens participate)

 Virginia State University (VSU)                                                                                                            2022-2023

  • Help students with campus and personal problems
  • Managed tasks provided by head supervisor in a orderly and timely fashion.
  • Worked within a team to execute projects

Interpreter for Legal Aid Justice Center (LAJC)                                                                       2019-2020

  • Translated for advocates who wanted legal Virginia drivers license for immigrants during the "Drive Virginia Forward" movement.

Interpreter for Virginia Coalition for Latino Organization (VACOLAO)                                2019-2020

  • Translated for advocates who wanted legal Virginia drivers license for immigrants during the "Drive Virginia Forward" movement.

High School CTE Council Member (Student Representative)                                                   2022-2023

  • Organized events for students ranging from freshmen to seniors to help adjust to work-life after High School.
  • Created Specialized Programs uniquely for students who wanted to excel in a certain work field.
  • Advocated for unrepresented voices for students in ESL who needed help.


Additional Information

Varsity Track & Field 2021-PRESENT

  • Outdoor Track 2021-22 "Newcomer of the Year"
  • Indoor Track 2022-23 "Most Dedicated"
  • Outdoor Track 2022-23 "Coaches Award"

Varsity Golf 2022-2023

  • Golf 2022-23 "Most Dedicated"
  • Golf 2023-24 "Coaches Award"

Varsity Cross country 2021-2022

  • Boys Cross Country 2021-22 “Top Performer”
  • Boys Cross Country 2022-23 “Most Valuable Runner”

Varsity Soccer 2021

  • Soccer 2021-22 "Newcomer of the Year"

Affiliations

College Clubs:

  • Soccer
  • Weight lifting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Server

La Loteria
06.2023 - Current

High School Diploma -

Petersburg High School

Associate of Science -

Richard Bland College
Marcos Torales-Montes