Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Victoria Michalak

Perrysburg,OH

Summary

Customer service leader with a track record in training staff and improving guest experiences through effective conflict resolution. Committed to fostering a collaborative team environment while driving customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Server

Bob Evans Restaurant
Perrysburg, Ohio
05.2025 - Current
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Resolved customer complaints effectively to enhance guest satisfaction.
  • Assisted in training new servers on restaurant policies and procedures.

Team Trainer

Arby’s
Perrysburg, Ohio
01.2023 - 01.2025
  • Mentored junior staff to enhance their skills and confidence.
  • Guided team members on best practices in customer service to improve customer interactions.
  • Collaborated with management to create tailored solutions addressing team challenges.
  • Offered fast friendly service to all customers.

Chaperone

St Joseph’s Catholic Church
Maumee, Ohio
12.2022 - 06.2023
  • Managed safety of five girls, creating a secure environment for their activities.
  • Transported teenage girls, ensuring timely arrivals and fostering trust.
  • Participated in classes to develop skills for effective and safe youth engagement.

Cashier

Hobby Lobby
Perrysburg, Ohio
09.2022 - 04.2023
  • Operated cash register, efficiently processing transactions and ensuring accurate cash handling.
  • Improved store layout by strategically arranging merchandise to enhance customer experience.
  • Developed ability to follow directions effectively, contributing to team workflow.

Education

Bachelor of science - Criminal Justice

Bowling Green State University
Bowling Green, Ohio
05-2025

Skills

  • Customer service
  • Leadership skills
  • Conflict resolution
  • Team collaboration
  • Leadership skills
  • Feedback management
  • Computer skills
  • Personable
  • Conflict resolution

Volunteer Experience

St Joseph’s Catholic Church, Maumee, OH, Chaperone, 12/2022, 06/2023, Transported teenage girls between the ages of 16 and 18., Was personally responsible for five girls making sure they were safe., Took classes on how to safely interact with the youth.

Timeline

Server

Bob Evans Restaurant
05.2025 - Current

Team Trainer

Arby’s
01.2023 - 01.2025

Chaperone

St Joseph’s Catholic Church
12.2022 - 06.2023

Cashier

Hobby Lobby
09.2022 - 04.2023

Bachelor of science - Criminal Justice

Bowling Green State University
Victoria Michalak