Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marcos Young Martin-Arroyo

Germantown,MD

Summary

Proven leader and effective communicator, adept at multitasking and thriving in high-pressure environments. At Anne Marrie Candies, significantly enhanced customer satisfaction and team performance through expert conflict resolution and strategic staff development. Skilled in customer service and budget management, ensuring optimal financial and operational efficiency. Skilled in English, Spanish and Italian and currently learning French and Urdu, able to translate clearly and communicate.

Overview

5
5
years of professional experience

Work History

Host

Outback Steakhouse
06.2022 - 10.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Manager

Anne Marrie Candies
06.2018 - 08.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Bachelor of Science - Business

Montgomery College
Rockville, MD
06.2027

High School Diploma -

Northwest High School
Germantown, MD
06.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Exceptional communication
  • Multilingual Proficiency
  • Translation Accuracy

Accomplishments

  • Received the seal of biliteracy
  • Won states for football in 2016 in VA
  • Maintained on the honor roll throughout 6th-10th grade
  • Managed to earn over 300 SSL hours

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
French
Limited Working
Urdu
Elementary

Timeline

Host

Outback Steakhouse
06.2022 - 10.2023

Manager

Anne Marrie Candies
06.2018 - 08.2023

Bachelor of Science - Business

Montgomery College

High School Diploma -

Northwest High School

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Marcos Young Martin-Arroyo